Veterans’ Gateway, a 24-hour point of contact for veterans’ support, has launched a new app enabling any ex-Service personnel who are in need to get help from the palm of their hands.
The Veterans’ Gateway app has been funded by the Ministry of Defence and the Armed Forces Covenant Trust Fund.
Using a smartphone or tablet, the Veterans’ Gateway app helps veterans find organisations within their local area to help with issues such as finances, housing, employment, relationship, physical and mental health.
The directory, which is intuitive and easy to use, groups all NHS facilities across the country, and over 2,000 charitable organisations, allowing veterans and their families to access local support.
Minister for Defence People and Veterans, Johnny Mercer, said:
“I’m delighted this new app is now available to support veterans. It provides helpful location-based signposting to the support and current services that are available. We want to make the UK the best place in the world to be a veteran, and that includes a digital future where every veteran can easily access the support they need at the touch of a button.”
Since being set up in 2017, Veterans’ Gateway has received over 47,000 contacts to the service, signposting ex-forces personnel and their families to the wide range of support available, including medical care in the NHS. Assistant Director of Veterans’ Gateway, Mark Collins said:
“This new app is a great way of enabling the veteran community to find information and gain advice on the go. Our team are here for them 24/7 and this technology means they can access local information quickly or use it to contact the service. By showing them the help and support available locally, it strengthens the fact that Veterans’ Gateway is a key point of contact for veterans and their families.”
Northumbria University has developed the app alongside American based software designers Ripplenami. Associate Professor of Mental Health and Veteran Studies from Northumbria University Dr Matt Kiernan PhD said:
“This is the first time that this type of mapping technology has been available on an app. We are proud that through this excellent collaboration we have been able to create something bespoke to the veteran community. It will benefit veterans and their families as they use it and it will allow us to better understand the needs of the veteran community across the UK and use that information to develop future services.”
About Veterans’ Gateway
Veterans’ Gateway is a service which launched in response to Lord Ashcroft’s Veterans’ Transition Review. It acts as a point of contact for veterans, their families and carers who are in need of support, particularly from the charity sector. The service is funded by the Armed Forces Covenant Trust Fund, which receives an annual grant from the Ministry of Defence and is delivered by a consortium comprising The Royal British Legion, Poppyscotland, Combat Stress, Connect Assist, the Ministry of Defence and SSAFA, the Armed Forces Charity. Veterans’ Gateway provides a pathway to a full list of services from housing and recovery to mental health services, financial and employment advice. The service aims to reduce the confusion for veterans seeking support within the military charity sector and will ensure it can signpost to the right service for any need a veteran may present with.
For more information on Veterans’ Gateway, or if you are in need of support, visit www.veteransgateway.org.uk, call 0808 802 1212 or text 81212
YouTube video of app in use
About the Covenant Trust Fund
The Armed Forces Covenant sets out the relationship between the nation, the Government and the armed forces. It recognises that the whole nation has a moral obligation to current and former members of the armed forces and their families, and it sets out how they should expect to be treated. The Covenant Fund receives £10 million each year from the Ministry of Defence to support the Armed Forces Covenant by funding projects which address specific priorities. It also received a further £10m in the recent Budget to support veterans’ health and wellbeing projects
About Northumbria University
Northumbria University, Newcastle is a research-rich, business-focused, professional university with a global reputation for academic excellence. Northumbria is one of the largest universities in the UK with more than 30,000 students from over 130 countries
PRESS OFFICE CONTACT: Charlene Guy, National Press Officer at The Royal British Legion – CGuy@britishlegion.org.uk / 07458 124 853