Blind Veterans UK

Blind Veterans UK – Member Support Assistant (London)


£24,409 per annum
35 hours per week
Marylebone, London

Blind Veterans UK is the national charity helping blind ex-service men and women lead independent and fulfilling lives. We offer blind veterans access to the highest quality of services to help them discover life beyond sight loss.

We are looking for a professional and personable Member Support Assistant to provide an excellent first point of contact and experience for new applicants for membership, in line with Blind Veterans UK’s customer care/experience standards, and co-ordinate all administration relating to the admissions process.

Working as part of a team you will liaise closely with social services and ex-Service organisations, coordinate and host ophthalmic clinics, provide advice and resolve admissions queries as well as formulating documentation, creating and maintaining paper and electronic files and updating our beneficiary database.
There is a requirement for regular national travel to attend re-unions and training courses with possible overnight stays.

The ideal candidate will have excellent customer service skills and be able to manage the needs of people with a variety of physical disabilities.  In return, we offer a wide range of benefits and career development opportunities for the right candidates.

Closing date: 1 February 2018 at 24:00hrs

Interview and Assessment date: Week commencing 12 February 2018

To be considered for this role please send your CV and supporting statement no more than 500 words outlining your suitability for the role in Word format to

Should we receive a high volume of interest, we may close applications for this vacancy before the deadline so you are advised to express your interest as soon as possible.

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