An update from the Chief Executive of the Forces Pension Society has been shared for their members.
The Government’s latest direction on dealing with Coronavirus has required us to implement our business continuity plan in full; these procedures are now in place. We will maintain services to our Members and minimise disruption to the Society’s routine outputs. My first and over-riding priority remains my duty of care to the Society’s staff – this requires some changes to our business as usual model.Please follow the guidance below when engaging with the team:
Membership, Affinity Partners and Shop SalesFor Membership and general enquiries online follow existing instructions on the website.
For enquiries by phone, please continue to use the following office numbers:
- Andy: 0207 840 6617
- Paddy: 0208 017 1581
- Harsha: 0207 840 6616Affinity Partners/Member Offers – please see contact details and latest relevant information regarding our partner offers within the members’ area of our website.Shop Sales – have now been suspended until further notice.
PensionsFor Members’ Pension enquiries online follow existing instructions in the Membership area of the website.For Members’ Pension enquiries by phone please use the following office numbers. Members are requested to restrict these calls to after 1300 as per the current protocol and note that it may be necessary to review these arrangements in due course:
Charlie: 0208 840 6619
Mike: 0207 840 6615
Wendy: 0207 840 6610
Terry: 0208 017 9545
Alisa: 0207 840 6618
Charlotte: 0207 735 0110
Colin: 0208 017 9548
Neil: 0208 017 9544
Nick: 0207 820 9988The situation on McCloud remains as per the 21 Feb and 25 Feb messages from the CE and Head of Pensions respectively:Any further updates will be published in the News Area of the website.
Advice, Campaigning and Education/OutreachThe Society will continue providing membership and pensions advice and guidance as above. We will continue to campaign as best we can in the digital space on issues such as McCloud and Pension Tax. Our Education and Roadshow programme is being adjusted rapidly so that it can be delivered via video conferencing, and our website and social media presence will continue as normal.Finally, I have offered the following guidance to the staff: remember and continue to live by our values of being trusted, influential, passionate and collaborative. Remain calm, focus on maintaining an excellent service to our members and support each other in every way you can.Stay well everyone.