Help for Heroes – Case Manager


At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic.

We have an incredible opportunity for a part time (18.75 hours per week) Case Manager to join our Team based in North Wales. We can be flexible regarding the working pattern.

Please see below for more information on what just might be your future role.

About You

Do you have two or more years of experience working in the welfare or support sector with adults at risk, and a Level 3 Diploma in Welfare or other relevant discipline? Are you skilled in working in a multidiscipline environment supporting the delivery of case management? If you also have first-rate interpersonal and communications skills, are excellent in task management and can demonstrate high levels of integrity, confidentiality and discretion look no further. This is the role for you.

About the Role

This is a varied role, instrumental in delivering and co-ordinating the support provided to our wounded, injured and sick veterans. As part of our Case Management Team, you will hold the responsibility for the assessment of needs of individual Veteran, supporting them through their recovery journey using the Case Management framework. You will be responsible for supporting their specific Welfare needs which could include housing or debt. Within Case Management, you will co-ordinate the professional support for the veteran as part of the Multi-disciplinary Team that will surround that individual and their family. This will include Recovery Planning, goal setting, reviews of their progress into independent living, also the provision of high-quality information and guidance in relation to all aspects of their recovery journey.

About the Team

Our mission is to deliver effective, evidence-based case management services utilising, where appropriate, the benefits of partnership working. We support our veterans to break down barriers, regain control of their lives; the gateway to the person they want to be. We work collaboratively alongside all our recovery services, working to deliver effective, timely and impactful case management support to our veterans and their families who are living with ongoing injuries or illness from their time in, or as a result of service. If you are looking for a dedicated team of specialists, with a broad range of experience, delivering within the Community and our Welsh Recovery hub, then look no further, as we are it.

If you have any questions about the role or need further information, please do not hesitate to contact us via email to

To apply please visit our website.

Applications close 23/05/2021

Interviews for this role will be held virtually.

Our Executive Members

By @Cobseo 54 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here