Help for Heroes – Case Manager


Case Manager – 6 months FTC

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

In these unprecedented times we have made a difficult decision to pause recruitment to ensure the sustainability of the business for years to come. However, we have recognised there are some critical roles in the business that are essential and, should the need arise, we will have to advertise while the rest of our recruitment is paused.

We are now looking to recruit one of those critical roles and have an incredible opportunity for a Case Manager to join our Team in the South (Tedworth House Recovery Centre).

Please see below for more information on what just might be your future role.

About You

Do you have two or more years of experience working in the welfare sector with adults at risk, in the welfare or support sector and a Level 3 Diploma in Welfare or other relevant discipline? Are you skilled in working in a multidiscipline environment supporting the delivery of case management? If you also have first-rate interpersonal and communications skills, are excellent in task management and can demonstrate high levels of integrity, confidentiality and discretion look no further. This is the role for you.

About the Role

This is quite a varied role instrumental for the delivery of welfare support to our wounded, injured and sick veterans. As part of our Welfare Office you will hold the responsibility for the assessment of needs of individual Veterans, you will support them through their recovery journey using the Case Management framework which will include delivery of professional support as part of the Multi-disciplinary Team, Recovery Planning, the provision of high quality information and guidance in relation to all aspects of their recovery journey.

About the Team

Our mission is to deliver effective, evidence-based welfare services utilizing, where appropriate, the benefits of partnership working. We support our beneficiaries to break down barriers, regain control of their lives; the gateway to the person they want to be. We work collaboratively alongside each other and a clinical advisor, working to deliver effective, timely and impactful welfare support to our beneficiaries and their families who are living with ongoing injuries or illness from their time in, or as a result of service. If you are looking for a dedicated team of welfare specialists with a broad range of experience delivering within the Recovery Centre and in the community to work with, we are it.

If you have any questions about the role or need further information please do not hesitate to contact us via email to

To apply please visit our website.

Applications close 21 June 2020.

We will be reviewing applications in regular intervals throughout this time so if you are interested in this role please submit your application at your earliest convenience.

Interviews for this role will be held virtually.

Download the job description here.

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