Help for Heroes

Help for Heroes – Supporter Care Advisor


At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic.

We have an incredible opportunity for a Customer Service Advisor.

Please see below for more information on what just might be your future role.

About You

Do you want to be part of a friendly, caring team and do you love talking to people on the phone?  Are you happy to work in a fast paced, busy and varied environment within a team of experienced advisors who are willing to try and help no matter what?  Do you have experience using Microsoft Office?  If the answer is yes to these questions this role maybe the one for you.

About the Role

This is a very varied role within a busy Customer Service Team.  Dealing with customer service queries, registering fundraising events, ordering the relevant promotional items to optimise supporters fundraising and ordering Help for Heroes merchandise over the phone and dealing with order queries.  This requires someone who can deal with a busy environment and can deal with ever changing enquiries that we receive over the phone and via email.

About the Team

The Supporter Care Team are a busy and friendly team who care passionate about the charity.  They love to keep busy and will always put the customer and supporter first.  The teamwork in a positive, helpful and friendly environment and will ensure they leave each day knowing that they have delivered the best service they possibly can.

If you have any questions about the role or need further information, please do not hesitate to contact us via email to

To apply please visit our website.

Applications close 24 January 2021



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