***THIS JOB VACANCY HAS NOW CLOSED***
A position has become available within the RFEA Central Support Team (CST) based in Birmingham for a Project Nova Client Advisor to join a well-established and integrated team. As a Project Nova Client Advisor you will be hard working, meticulous to detail and conscientious. Working on behalf of the RFEA and Walking With The Wounded Partnership, the principle role will be to provide central registration, tracking and a help desk function for Project Nova.
Project Nova is a support programme for Veterans identified in Police Custody; it is focussed on early intervention, support and diversion at point of arrest in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with NHS Liaison and Diversion Teams and Police Custody suites.
The ideal candidates will be self-starters with a strong customer focus, excellent telephone manner and be capable of working within a large team and on their own initiative. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.