***THIS JOB VACANCY HAS NOW CLOSED***
£20480 – £21005 37.5 hours
Based at our HQ in Leicester LE3 1UT
About us
The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community, including serving personnel, RAF veterans and their families. Through our sector leading services, we offer friendship to the isolated and lonely, sheltered housing for those who want to remain proudly independent and childcare to serving personnel on RAF stations. We work closely with partner organisations, including other military charities, and have a strong bond with our donors and supporters, giving us the confidence to deliver for our beneficiaries when they need us.
With thousands of members across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the job
Our Regional Casework Administrators (CA) play a vital role in our welfare teams by acting as a first point of contact to triage all enquiries and requests which may require further investigation and support from our team of Casework Officers and volunteers. Casework Administrators are often the first person a beneficiary speaks to when request our help. As well as a broad range of day-to-day administrative tasks, the post holder is instrumental in the timely processing of beneficiaries’ applications to ensure there is no delay in providing assistance. The CA will be responsible for dealing with general telephone enquiries and correspondence and accurately updating the CMS data base. General secretarial support will be required in arranging meetings and minute taking along with other duties commensurate with this level of post as required by Casework Manager.
About you
Ideally, you will have a proven track record in providing administrative support ideally from a welfare service sector, though this is not essential. You will have to be a highly proficient Microsoft 365 user and have experience of using a CRM system (we use Salesforce) Microsoft Teams and SharePoint You will have effective communication skills across a wide range of stakeholders as well as general office administration skills which cover a broad range of activities including drafting letters, emails, updating data bases and answering telephones.
Overall, we are looking for an enthusiastic ‘hands on’ team member who is a resourceful and innovative problem solver and can confidently manage a busy, yet enjoyable workload.
It is highly recommended that you read the full role profile and person specification which is available to download on our website www.rafa.org.uk
Benefits include
- Generous leave – 36 days including public holidays and Christmas shutdown
- 5% employer pension contribution under salary sacrifice
- Company sick pay after qualifying period
- Life Insurance equivalent to 4 x salary
- Free eye tests and a contribution towards glasses.
- Employee assistance programme – confidential helpline for advice and support.
- Cycle to work scheme
- Close to park and ride
- Shower and locker facilities
To make your application really stand out, please take some time to review that your CV is up to date as we will initially consider your skills and experience based on your CV which align with the role profile and person specification. Please also consider attaching a cover letter as that can really bring your CV to life!
When you are happy with your CV and cover letter, please send to jobs@rafa.org.uk
Closing Date 8am Monday 7 August 2023
Interview Date Monday 14 August at Atlas House
Applicants who meet the criteria may be offered a short initial telephone interview ahead of the closing date so please do not delay in applying.
The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with your application.
