RAF Benevolent Fund – Welfare Services Navigator


Full Time, Permanent
Circa £29,000 per annum plus competitive benefits

The Royal Air Force Benevolent Fund is the RAF’s leading welfare charity. The Welfare Directorate is responsible for understanding and meeting the social welfare needs of those in the RAF Family, from those currently serving in the RAF and their families through to veterans of all ages.

The Welfare Services Team provides help and support for serving and veteran RAF personnel and their eligible dependants who need assistance as a result of issues such as financial hardship, disability or ill-health.

We are seeking an individual with a compassionate and flexible approach to welfare delivery, who is highly organised, analytical and an articulate communicator. You will provide advice and information via the RAF Benevolent Fund helpline, email, and web chat. This includes providing the RAF family with information on statutory, charitable support and advising on and accessing the financial and support services that the Fund provides. In addition, you will provide ongoing support to members of the RAF family during the application phase by liaising with our caseworking partners or other agencies where necessary to ensure that the RAF family receives the welfare assistance that they may need.

The successful candidate will be pro-active and will have experience of taking helpline calls and providing advice. They will be able to demonstrate an ability to relate to people of all ages, especially older clients, in a compassionate manner. This will also be backed up by a strong administrative and database use along with good Microsoft Office and keyboard skills suited to working in a paperless office.

The role will be based at our London Headquarters, currently with hybrid working between the office and home. Any successful candidate for this role will need to be DBS checked.

A detailed job profile is available on the Fund’s website, www.rafbf.org. To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and how you meet the person specification to Martin Botting, HR Business Partner via email, HRservices@rafbf.org.uk.

The closing date for applications is 5.00pm Wednesday 02 March 2022. Please note interviews will take place: Thursday 10 March 2022. Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 10810090).

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