RFEA – Project Nova Client Supervisor



RFEA and Walking With The Wounded (WWTW) are looking for a highly motivated self-starter with knowledge of the Armed Forces and an ability to understand the challenges more vulnerable veterans have to overcome, particularly those who have entered the Criminal Justice System. This person is required to coordinate and supervise the delivery of support to Regional Project Nova Teams and provide central registration, tracking and a helpdesk function to Project Nova clients.

Project Nova is a support programme for Veterans identified in Police Custody; it is focussed on early intervention, support and diversion at point of arrest in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with NHS Liaison and Diversion Teams and Police Custody suites.

The successful applicant will be a highly motivated self-starter with a strong customer focus, excellent telephone manner and capable of working within a large team with supervisory responsibilities. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.

Ideally you should be NVQ 3/4 qualified in Information Advice and Guidance, however, appropriate training will be given.

You will be required to work 35 hours per week. Normal working hours will be on a shift pattern between 8.00 am and 8.00 pm Monday to Fridays inclusive.  In addition there will be regular Saturday shifts between 8.00 am to 1:30 pm.

Competitive salary package of £20,500 to £21,420 depending on qualifications and experience.  Job satisfaction is guaranteed.

To apply please email a covering letter and applicable CV direct to recruitment@rfea.org.uk FAO Mr Graham Liley by midnight Thursday 17th March 2017.

Follow this link to the full job description.

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.  In addition an Enhanced DBS Disclosure and Police Vetting will be carried out.

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