Gateshead, Gateshead, United Kingdom
Job Title: Data Administrator
Contract Type: Permanent
Salary: £26,227.5 Per annum
Working Hours: 37.5 hours per week
Working Pattern: Mon-Fri 9-5pm 50% office based
Location: Gateshead / Hybrid
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
Op FORTITUDE is a pathway to support veterans in the UK with their housing. The Op FORTITUDE Pathway Team creates links between the veterans at risk of or experiencing homelessness and the organisations that can provide them the support they need.
The difference you will make as a Data Administrator
Working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery.
About you
We are looking for someone with:
- High attention to detail to ensure data accuracy and integrity.
- Competent and accurate administrative and IT skills.
- Experience using a Customer Management System.
- Ability to analyse data and present it in various formats.
- Excellent communication skills.
- Ability to organize tasks and plan accordingly.
- Team player with a caring, flexible, resilient, can-do attitude.
- Ability to use initiative and make confident decisions.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 25 days holidays plus bank holidays (pro rata) *delete for full time
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery.
Role requires you to:
Support the delivery of a referral management service by providing a comprehensive data administration service by:
- Referral Management Service: Support the delivery of a referral management service by providing comprehensive data administration.
- Assist the National and Service Manager with data quality control by identifying missing customer data to analyse trends and performance.
- Understand software capabilities and design/run weekly, monthly, and quarterly reports for internal and external stakeholders.
- Identify areas for improvement in data protection and management within the service.
- Support new starters with their Customer Management System setup and training.
- System Efficiency: Support the Service Manager in understanding system improvements to enhance service efficiency. Liaise with external parties requesting data and advise on deliverability and timelines.
- Subject Matter Expertise: Act as the subject matter expert for software packages, including Inform and the Customer Management System.
- Quality Audits: Conduct quality audits on data and identify necessary improvements.
- Documentation: Compile information and prepare documentation for the Op Fortitude Team.
- Continuous Improvement: Contribute to the continuous improvement of processes and procedures.
- Data Requirements: Ensure data requirements are met at all times in accordance with contractual obligations.
- Basic Administration Tasks: Perform basic administration tasks for the National Manager and Op
- Fortitude, including:
- Booking travel and accommodation
- Taking meeting minutes
- Liaising with external organizations
- Designing and collating surveys
Person specification
Essential
- High attention to detail to ensure data accuracy and integrity.
- Competent and accurate administrative and IT skills.
- Experience using a Customer Management System.
- Ability to analyse data and present it in various formats.
- Excellent communication skills.
- Ability to organize tasks and plan accordingly.
- Team player with a caring, flexible, resilient, can-do attitude.
- Ability to use initiative and make confident decisions.
Desirable
- Understanding of the veteran sector.
- Personal lived experience of serving in the forces or of homelessness.
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
