Veterans Mental Health and Wellbeing Scotland will cohere with existing health and social resources, providing veterans improved access to high quality, timely care, regardless of where they live in Scotland.
A single point of access will be available via website and phone number. Veterans will be aided by trained personnel known as Navigators, who can guide them to the provider(s) best suited for their particular mental health and welfare needs. 80% of needs are anticipated to be welfare-related, but the service also incorporates rapid access to specialist pathways. A tiered approach to care assessment will ensure that each veteran receives the appropriate level of help to support their personal wellbeing and independence.
The plan will forge stronger connections between the many excellent resources already available across Scotland, including NHS services and a variety of accredited third-sector organisations. It sits within the Scottish Government, aiding in the formation of these strategic links, and is dedicated to the wellbeing of veterans and their families.
The service begins operation in April, with the training of Navigators. It is planned for the first cohort of veterans to be welcomed in January 2024.