SSAFA – Case Study Officer


We are looking for a pro-active and strong communicator to develop and deliver compelling personal stories from across SSAFA’s network and varied charitable services. Your work will be crucial to telling the story of who we help and the difference we make in nearly 60,000 people’s lives every year. 

Based within the PR team, you will work closely with the Case Study Manager and PR colleagues to raise SSAFA’s profile and improve how different audiences understand our work and impact. Your interviews and writing will feature prominently across the business as a vital part of the charity’s marketing and communications. In doing so, you will develop expertise in the impact of storytelling and how this raises awareness of the vital work that we provide.

You will build a network across the organisation at the local, regional, and national levels and have broad exposure to the charity’s operations. This is an exciting opportunity that requires strong interpersonal and writing skills to produce high-impact content.

About the team

The PR team is a small, dynamic group of individuals with strong skillsets across press release and article writing, interviewing, pitching, and campaign planning. The team is a mix of people with military and non-military backgrounds. They are constantly sharing knowledge and expertise with each other.

You will work closely across all directorates within SSAFA to gather information and develop case studies across regions and services. In doing so, you will collaborate with teams that work with both SSAFA supporters and beneficiaries, enabling a comprehensive view of the charity.

About you

To succeed in this role, you will have:

  • Degree level education or equivalent work experience
  • Excellent written and verbal communication skills
  • Experience working in a press office or PR team; or with background in journalism or writing
  • Experience of interviewing or working with vulnerable people preferable


SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download the full job description here.

Review the benefits that SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact Mia Certo at for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

Click here.

If you need any adjustments to support you with the application process, please contact  

Closing date: Midnight on 26 October 2023. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews:  W/c 30 October 2023

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