SSAFA – Casework Administrator


  • Salary: £23,000 per annum
  • Location: Homebased in Wales
  • Closing: 21 March 2022

Job Description

About the role

An exciting opportunity has arisen for a full time Casework Administrator to join our expanding Wales regional team at SSAFA, the Armed Forces charity on a 12 month Fixed term contract basis.

You will be responsible for providing specialist administrative support, working closely with SSAFA branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer network including our trained caseworkers. You will be call handling, signposting, and triaging initial enquiries.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA and will have the opportunity to influence the processes and procedures within the newly formed team, working closely with the Regional Casework Manager and Regional Operations Support Manager.

The post is home-based, but you may have to travel occasionally around Wales.

About the team

In the role you will be working closely alongside two other Casework Administrators

supporting our volunteers from eight branches across Wales to administer casework to SSAFA beneficiaries. The successful candidate will work as part of a larger support team which will include a Casework Manager and Regional Operational Support Manager.

About you

To carry out this role successfully you will be able to provide excellent customer service by telephone, e-mail, and face to face. You will have the capability to use Microsoft Office 365. The successful candidate will have experience of planning and managing their own workload, with minimal supervision and will be able to work under pressure in a dynamic fast-paced environment.


SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

View the benefits that SSAFA has to offer here.

View the full job description here.

If you have any queries or would like to speak to someone about this role, please contact Chanai Zabadi, Regional Casework Manager on to arrange an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

Click here for more information.

If you need any adjustments to support you with the application process, please contact

Closing date: Midnight on 21 March 2022

Interviews: 24 and 25 March 2022

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