SSAFA – Casework Administrator – Scotland  


£23,000 per annum 

37.5 hours per week 

Home- based in Scotland 

A fantastic opportunity has arisen for a full time Casework Administrator in the Scotland Region at SSAFA, the UK’s oldest national tri-service military charity.

About the role

You will be providing specialist administrative support, working closely with branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer caseworkers, call handling, signposting and triaging initial enquiries.   The post is home-based, but you will need to be able to travel around Scotland once COVID restrictions are lifted.

Please wait until the job offer stage before asking us about flexibility, and we will explore what’s possible for the role.

About the team

In this new role you will initially be working closely with the volunteers who run SSAFA in Scotland, supporting them to administer casework for SSAFA beneficiaries but also facilitating their work to raise awareness of SSAFA, increase the number of volunteers and build a sustainable future for SSAFA in Scotland.  Over time we anticipate that the successful candidate will increase their support to SSAFA branches and volunteers across Scotland.

About you

To carry out this role successfully you will be a team player with excellent organisational, customer service, communication, and IT skills.  You will also have experience of working with volunteers and the ability to handle welfare cases with sensitivity and empathy. You must be highly motivated and capable of working with minimal supervision in a home-based environment.

Knowledge of the Armed Forces and ex-Forces community would be an advantage but is not essential.

An excellent understanding of MS Office 365 (particularly databases, remote applications (such as MS Teams) and MS Excel) is essential).  You should have at least a basic understanding of accounting principles and some experience of operating accounting software. However, we will train you in the SSAFA -specific systems you will need for the role.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community. 

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

For further information  

If you have any queries or would like to speak to someone about this role, please contact Alisdair Johnston on 07813853121 or for an informal discussion.

To apply, visit SSAFA’s website

Closing date: Midnight on 22 April 2021

Interviews:  Week Commencing 26 April 2021 (Via Microsoft Teams)

SSAFA is an Equal Opportunities Employer and is committed to using the Protection of Vulnerable Groups (PVG) Service.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at




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