SSAFA – Casework System Analyst 


Up to £24,000 per annum

37.5 per week  

Central Office, London with flexibility to work remotely.

A fantastic opportunity has arisen for a Casework System Analyst to join the Specialist Services team at SSAFA, the Armed Forces charity.

SSAFA, the Armed Forces charity, supports the person behind the uniform; any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 80,000 people from the Forces family to get back on their feet; those currently serving, reserves, veterans and their families. Support is there for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be, restoring independence and dignity.

About the role

This is an excellent opportunity for an IT professional who can provide top quality customer service when supporting our casework operations. Specifically, to our network of volunteers using our casework management system: Mosaic (CMS2).

Under the direction of the Casework Support Manager and Head Specialist Services you will act as the operational point of contact in relation to the casework management system Mosaic (CMS2). Providing expert advice about the system to the volunteer network and CMS2 system Champions.

You will also support the production of good practice guides, process and policy documentation and training materials for the use of Mosaic (CMS2).

About the team

The specialist services team provide a range of services to our beneficiaries and volunteers, including mentoring, support in the criminal justice service, Gurkha support and casework support.  The team is extremely diverse all have a range of skills and experiences that complement and support each other. We have a very good team ethic and although the services are independently run, they complement and overlap.

About you

Demonstrable IT skills presenting proven experience of Microsoft office programmes and casework management systems with high quality administration skills are crucial to perform effectively. An ability to analyse statistical data within reports is a must and being able to communicate effectively with a wide range of stakeholders is key to this role.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

For further information  

If you have any queries or would like to speak to someone about this role, please contact  

To apply, visit SSAFA’s website

Closing date: Midnight on 14 May

Interviews: Will take place virtually week commencing 24 May  [If you are invited to attend an interview you will be required to undertake an aptitude test as part of the selection process.]

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at

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