SSAFA – Director of Client Services


£73,000 per annum pro rata
37.5 hours per week
London, EC3R

Fixed term maternity cover for up to one year

A fantastic opportunity has arisen for a full time Director of Client Services to manage and enhance the varied services delivered by the Client Services team at SSAFA, the UK’s oldest national tri-service military charity. This is a fixed term maternity cover for up to one year.

About the role

Client Services is the home to SSAFA’s welfare services that are delivered direct through specialist staff to SSAFA’s broad ranging clients from the military community: serving personnel, veterans and the families of both.

We are seeking a Director of Client Services to continue to provide strategic direction, leadership and management of SSAFA’s client-facing services. The services include Homes and Housing, Adoption, Additional Needs and Disabilities Advisory Service, Forcesline – SSAFA’s helpline, Support Groups for bereaved relatives and Glasgow’s Helping Heroes which provides support in partnership with Glasgow City Council to veterans.

This is a challenging, demanding and rewarding role which provides leadership and support to five direct reports and a total of 80 employees across the UK.


To carry out this role successfully you will have extensive experience of change management and the strategic management of a broad portfolio of services. You will have managed geographically dispersed teams as our services are spread across the UK.

You will be experienced at writing fundraising bids to trusts and foundations, can manage large budgets and deliver value for money services. Broad working knowledge of quality assurance and accreditation standards is essential to succeed in the role.

The successful candidate will be a strategic thinker, relationship builder, supportive line-manager and take a caring and empathetic approach to the delivery of welfare services.

This role requires the successful candidate to be able to travel occasionally throughout the UK, including overnight stays.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.


For further information

If you have any queries or would like to speak to someone about this role, please contact Ian Hicks, Director People and Organisational Development on 020 7463 9270 for an informal discussion.

To apply, visit SSAFA’s website

Closing date: Midnight on 20 May 2018

Interviews: w/c 4 June 2018

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

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