SSAFA – Dynamics 365 CRM Technical Analyst / Consultant



£55,000 per annum

37.5 Hours per week   

Flexible location with requirement to attend Central Office in London as needed 

A fantastic opportunity has arisen for a full time Dynamics 365 Analyst/Consultant to join the IT Department at SSAFA, the UK’s oldest national tri-service military charity.

About the role

We are seeking a highly motivated and driven individual who can own and manage SSAFA’s Dynamics 365 cloud instances that are used by our social work, adoption and mentoring areas of the business to manage their data workflows. This will involve the full end-to-end cycle including the understanding of development briefs, translating briefs into functional requirements, turning functional requirements into Dynamics 365 customisations, assisting with and monitoring of user testing, documentation, rollout and support.


To carry out this role successfully you will have extensive, multi-year experience with Dynamics 365 and relevant third-party integrations. You will have recommended and implemented tools from PowerObjects, North52, DocuSign and MSCRM-ADDONS in order to create incredibly automated solutions for use in a business system.

The ability to analyse business processes and understand them aligned to the legislation surrounding adoption and social work will be key to the role. You will need to champion and promote positive change through the evolution of Dynamics 365 – speaking the language of the business rather than the language of Dynamics. You’ll also be fully versed in Power Automate so that existing workflows, actions and logic can be migrated seamlessly.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community. 


For further information  

If you have any queries or would like to speak to someone about this role, please contact Nick Gatt on to arrange an informal discussion.

To apply, visit SSAFA’s website 

Closing date: Midnight on 19 Feb 2021

Interviews: Late Feb to early March 2021 

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

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