SSAFA – Family Support Worker


£21,000 per annum 

37.5 hours per week

Norton House, Stanford Hall, Loughborough

SSAFA, the Armed Forces charity opened the brand-new Norton House, Stanford Hall in October 2018 – we are looking for an enthusiastic, caring individual to help us support military families.

Providing home-from-home accommodation to Armed Forces families supporting their loved ones throughout their rehabilitation process, the property is designed to be an invaluable sanctuary for relatives as they focus on the bigger task at hand.

Norton House, Stanford Hall offers a welcoming, non-clinical place to stay for families supporting injured military relatives at the newly-built Defence Medical Rehabilitation Centre (DMRC).

The Norton House project has been running for over 10 years. This latest property in the Norton House legacy replaced Norton House, Headley Court, ensuring that SSAFA is always close to the heart of military rehabilitation.

About the role

We are seeking to recruit a Family Support Worker who will support the running of Norton House, helping to carry on the legacy of the Norton Homes and continue the excellent working relationship with Defence Medical Rehabilitation Centre (DMRC).

The Family Support Worker will be responsible for providing appropriate practical and emotional support to the residents at Norton House, Stanford Hall. The post holder will support the day to day running of the home, ensuring a safe and secure environment which safeguards the residents.


To succeed you must have experience of working with vulnerable adults within a welfare setting. Excellent interpersonal, organisational and IT skills are also essential, as are commitment to providing a quality service and a First Aid qualification or the willingness to undertake training to obtain one.

Applicants must have a full driving licence and be prepared to undertake ‘on call’ and work out to a three week rota which includes weekends.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.


For further information

If you have any queries or would like to speak to someone about this role, please contact Michelle Arthur on 01509649982 for an informal discussion.

To apply, visit SSAFA’s website. 

Closing date: Midnight on 28th March 2019

Interviews: w/c 1st April 2019

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

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