SSAFA – Forcesline Advisor (Maternity Cover)


  • Salary: £27,000 per annum
  • Location: London, with flexibility to work remotely
  • Closing: 20 April

Job Description

About the role

This is an exciting and challenging role for you to provide a support and information service for serving, ex service personnel, their families and the general public. You will provide a proactive first point of contact service to all clients on the Forcesline helpline, dealing with emotional helpline calls and requests for practical advice and information. You will liaise closely with colleagues across SSAFA and with other external support agencies.

About the team

You will be joining an experienced, friendly team of five who are committed to helping callers in need of support.

About you

  • Have a passion to support military personnel, their families and the ex-service community
  • Have excellent empathy and active listening skills
  • Have some knowledge of the military community and SSAFA
  • Have strong written skills to respond to webmail enquiries and requests for support
  • Have some experience of providing support to vulnerable emotional clients.


SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download a copy of the Job description here

Learn about the benefits at SSAFA.

If you have any queries or would like to speak to someone about this role, please contact Bill Grant via email at to arrange an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

You can apply via SSAFA’s website where you’ll also find information about our application process.

Closing date: Midnight on 20 April, 2022

Interviews: From 28 April, 2022

Our Executive Members

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Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here