SSAFA – Head of Volunteer Services (London)



£46,500 per annum
37.5 hours per week
Flexible location with a requirement to be in Central Office in London, EC3R frequently

A fantastic opportunity has arisen for a full time Head of Volunteer Services in the Volunteer Operations department at SSAFA, the UK’s oldest national tri-service military charity.

About the role

We are seeking an experienced senior manager to provide support to SSAFA’s volunteer network, consisting of branches, service committees and community volunteer groups, enabling them to provide a consistent and quality service to our beneficiaries.  This role has particular responsibility for a Casework Management System (CMS), which is used not only by SSAFA’s 3,500 caseworking volunteers but also by a further 1,500 volunteers from other charities across the military sector. The role will also be responsible for project management in defining and developing the  ‘complex needs’ as they apply to the SSAFA caseworking model, and providing recommendations for the development and implementation of ongoing support for the network in dealing with these cases.


To carry out this role successfully you will have

  • Experience of working with, and engaging, volunteers across a wide geographical area
  • An understanding of data management, data protection (including GDPR), process mapping and user support.
  • An experienced project manager, skilled in developing and delivering results and maintaining momentum and finding solutions to unexpected challenges.
  • Experience of leading, managing and inspiring teams to achieve ambitious objectives and help individuals to develop their skills and realise their full potential

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.


For further information

If you have any queries or would like to speak to someone about this role, please contact Julie McCarthy on 020 7463 9212 for an informal discussion.

To apply, visit SSAFA’s website

Closing date: Midnight on Sunday 10th December 2017.

Interviews: 18th/ 19th December 2017. If you are invited to attend an interview you will be required to undertake an aptitude test as part of the selection process.

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

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