SSAFA – Office Manager


  • Salary: £23,000 per annum
  • Location: Govan, Glasgow, with some flexibility to work remotely
  • Closing: 4 Feb 

Job Description

Glasgow’s Helping Heroes provides support and assistance within the Armed Services and veterans community. Your role will be to manage the day to day running of the admin team and its functions. You will co-ordinate our client’s GHH experience and journeys, submit client’s funding applications in a timely manner, co-ordinate the ordering of client household items and maintain the financial accounts, settling invoices, co-ordinating the GHH team and their client appointments and liaising with partnership agencies such as Citizen’s Advice, Glasgow City Council and the Veteran’s Welfare Services. You will also manage the modern apprentice who will provide administrative support to Glasgow’s Helping Heroes, our clients and you. We provide in-house training as well as training to become an Armed Forces Mental Health First Aider.

Glasgow’s Helping Heroes have recently received funding to set up a third project to reduce social isolation, as well as having 2 established projects which will require the admin team to co-ordinate transport, venues, and clients.

About the team

Glasgow’s Helping Heroes is a friendly, informal team based in the Pearce Institute in Glasgow. We are currently working flexibly between the office and home with some outreach work, as guidance allows. The team at GHH work with a variety of internal and external partners including the nearby SSAFA branches and Scottish Resource Office. As our first point of contact you will work closely with the whole GHH team daily.

About you

To be successful in this role, you should be someone with experience in managing a busy office, supporting your team as well as being customer focused. You will need to be a strong communicator and highly organised as well as approachable. You must be able to bring a flexible, non-judgemental mindset and be able to remain calm in challenging situations. You must have the motivation to work alone when called for and to have a proactive and can-do approach when dealing with our clients. Whilst book-keeping experience is not necessary, attention to detail is a must and being able to communicate changes with both the team and clients is essential. You should be well versed in Office 365, specifically Outlook, Excel and Teams.


SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download a copy of the job description here.

View the benefits that SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact Rachel Tribble on 0141 488 3652 or for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

Click here for information.

Closing date: Midnight on 4 February 2022

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