The RAF Association – Casework Officer


£25427 – £26765 Full time 37.5hrs per week

Based at our office in Weston Super Mare BS23 1BH 

About us

For over 90 years, the RAF Association have championed a simple belief – that no member of the RAF community should ever be left without the help that they need. The RAF Association is one of the leading providers of welfare assistance to the RAF community and we exist to ensure that their sacrifice does not result in suffering, poverty, loneliness or isolation. Last year, we supported over 85,500 members of the RAF community who required practical, emotional or financial assistance. For the sake of everyone who needs our help, we continue to evolve and innovate to meet new challenges and remain at the leading edge of service provision. We champion the best interests of the RAF community and work together to make sure no one is ever left behind.

About the team

Our regional casework team are a small group of passionate individuals who put the beneficiary at the heart of everything they do. The role is busy and no two days are the same. You will triage welfare enquiries from branches, volunteers and beneficiaries to identify need and allocate welfare referrals to appropriate welfare volunteers. You will be liaising with a range of external agencies to support welfare cases eg social workers, funding bodies as well as working in partnership with external organisations and developing strong links with other welfare organisations including charities and Local Authorities and Clinical Commissioning Groups. An understanding of the value of volunteers is integral to the role as you will provide supervision, support and guidance to all casework volunteers. The Casework Officer will also administer the financial processes and provide information for regional welfare budgets. The full role profile is available to download on our website

About you

You will have experience in supporting others preferably in welfare services and will be highly proficient in the use of case management databases and the use of IT, specifically Microsoft applications. You will be positive, patient and empathic with an adaptable approach to task management and a real passion for communicating and engaging with people. A high level of empathy and resilience are required as you may be speaking with beneficiaries who are feeling anxious or upset. If you want to go the extra mile to help our individuals from the RAF community who are requesting our support as well as doing the same for your team and colleagues then this role is 100% for you

This role requires a  Disclosure and Barring Service (DBS) check on appointment and every 3 years thereafter.

Why join us?

You’ll be joining a fantastic engaged environment committed to really making a difference.  We offer a wide range of benefits including generous holiday entitlement – 36 days including bank holidays, as well as a range of other benefits including pension, EAP and 4 x times life cover.  Employee’s also have the opportunity to take part in a number of fundraising events as volunteers, for which there is additional leave provision of 1 day per year.

Download further details here.


If after reading the role profile you would like to ask us any questions then please contact us directly via email in the first instance   We’d love to hear from you!

We continue to follow government guidance and work from home where possible so it would be really helpful if you could email your questions including a daytime telephone number and a member of the recruitment team will contact you as soon as possible (excluding weekends)

To apply, please check that your CV is up to date and showcases your skills and experience  relevant to this role (this will really help you stand out during the shortlisting process!) and send to

Please note important dates below

Closing Date   8am Friday 28 January 2022

Applicants who meet the criteria may be offered a short initial telephone interview ahead of the closing date so please do not delay in applying.

The RAF Association is a Disability Confident Employer


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