Purpose
To offer volunteers a unique opportunity to play a key role while gaining experience working with a national museum collection of historic importance.
An exciting opportunity has arisen to support the running of a new second-hand pop-up bookshop in the Museum.
Responsible to Retail & Admissions Supervisor
Times/dates Friday-Sunday between 11:00 and 15:00
– open to flexibility based on availibity
– would not be required to volunteer for all 3 days*
Tasks
- Supporting the Retail Team with selecting the most appropriate books and assisting in the pricing process;
- Assisting in setting up the book shop and displaying the books in a logical but captivating way;
- Provide a warm, welcoming and informative experience for visitors, making recommendations and assisting with decisions;
- Processing payments;
- Assisting with feedback on book and pricing recommendations, as well as reporting back any relevant visitor feedback.
Skills
- Excellent verbal communications skills
- Friendly and approachable
- Enjoys teamwork and collaboration
- Has an interest in delivering a high standard of customer service
- Has an interest in military history
Support and Training
- Full in-house training will be provided that is specific to the role, including processing payments; which will include site induction; Health and Safety; Equality & Diversity; including processing payments.
- Expenses: reasonable out of pocket lunch and travel expenses to and from place of work.
- Volunteers’ handbook with helpful information.
- Daily support from the Retail team.
- Regular feedback meetings with a member of the Retail team.
Other key information
- All days are not mandatory* – this role can be split between multiple volunteers.
- Role will start at the beginning of January.
Benefits
- Becoming part of a friendly and dedicated team.
- Gain practical knowledge of retail within UK Museums and institutions.
- Contribute to the long-term preservation of the nation’s heritage, essential to any museum.
Interested? The opportunity is open to everyone aged 18 and over.
Closing Date 12pm (Noon), Friday 3 April 2026
Interviews w/c 13 April 2026
For an Application Form https://www.nam.ac.uk/volunteer
