PTSD Resolution, the national charity providing specialist trauma therapy for veterans, reservists and their families, is named as a finalist for the Soldiering On Awards 2026 in the Health Care and Rehabilitation Award category.
Founded in 2009, the charity has treated more than 5,000 veterans, reservists and family members through free, confidential, one-to-one therapy, delivered online and face to face through a UK-wide network of more than 200 specially trained therapists.
The nomination recognises the charity’s development and implementation of the Four Pillars Framework for Recovery, the system that has driven an increase in client referrals from 388 in 2024/25 to 633 in 2025/26, a 63 per cent rise. That growth is not the result of a single good year. It reflects sixteen years of building a service that people in crisis can actually reach, actually stay with, and actually recover through. Momentum is continuing into 2026/27, with online self-referral now fully integrated into the charity’s case management system, enabling round-the-clock access and end-to-end tracking from first contact to first appointment, currently averaging 12 to 13 days.
The Four Pillars Framework for Recovery
Introduced in 2024, the Four Pillars Framework codifies what sixteen years of frontline delivery taught the charity about what makes treatment work. It is built around four direct questions. Three are asked from the client’s perspective:
Can I access the service? (Accessibility) Will I engage with and complete the treatment? (Acceptability) Will it help me recover? (Effectiveness)
The fourth is asked from the funder’s perspective:
Is the service delivering the greatest possible impact for every pound invested? (Economic Efficiency)
Each question sits behind a set of concrete metrics, tracked continuously. It is this discipline, applied across every aspect of how the charity operates, that allowed PTSD Resolution to absorb a 63 per cent surge in referrals while maintaining every clinical and operational performance indicator.
What the Evidence Shows
The clinical outcomes are independently verified. Research published in Occupational Medicine (Hall and Greenberg, 2025) confirmed an 82 per cent therapy completion rate, more than fifty percentage points above the NHS Talking Therapies average, with 94 per cent of clients attending two or more sessions. Independent evaluations by King’s College London and Nottingham Trent University confirmed a clinical effect size of 1.05, a 66 per cent PTSD recovery rate and a 79 per cent reliable improvement rate across combined anxiety and depression measures. Follow-up data confirms that these gains hold at three months after treatment ends. Of those referred in 2025/26, 57 per cent presented with symptoms consistent with probable complex PTSD.
Each therapy course costs the charity £910 and is delivered free to every client, with 92.5 per cent of all charitable expenditure directed to front-line delivery. For every £100,000 invested, sixty veterans achieve clinical recovery and sixty-six experience a significant and measurable improvement in their condition.
“Being named as a finalist for the Soldiering On Awards is a tribute to our therapists, our partners and every referral organisation that has trusted us with their most vulnerable veterans,” said Charles Highett, CEO of PTSD Resolution. “We treated 633 people in 2025/26, our highest ever, without compromising a single clinical outcome or key performance indicator. And behind every one of those clients, there are partners, children and colleagues whose lives are also changed when their loved one recovers.”
The Network That Trusts Them
The clearest measure of where PTSD Resolution stands in the sector is who refers their most complex cases to it. Veterans Outreach Support, The Poppy Factory, OpNova, SSAFA, the Royal British Legion, Bridge 4 Heroes, the Forces Employment Charity and the NHS all rely on the charity to reach people others cannot.
In 2025, that trust was formally recognised on several fronts. PTSD Resolution received the Armed Forces Covenant Employer Recognition Scheme Gold Award, was reaccredited by the Royal College of Psychiatrists to the Quality Network for Veterans Mental Health Services, received the NHS Veterans Aware certificate and became a founding member of the Cobseo Veterans Mental Health Cluster. Together, these place PTSD Resolution at the centre of the national veterans’ mental health sector.
What It Means to a Veteran
One serving MP, a former veteran, described calling PTSD Resolution at a point of personal crisis:
“When I called PTSD Resolution, I was in a really bad way and had already developed a suicide plan. They were really quick to act: within 24 hours, they had put me in touch with a local therapist and my treatment began. Without PTSDR, there would certainly be more suicides and I, for one, would not be here now.”
Sixteen years of experience distilled into four questions. Four questions built into one system. One system the sector now trusts with its most vulnerable veterans.
“PTSD Resolution saved my life. I cannot thank you enough.” Veteran client
