Forces Employment Charity – Specialist Employment Caseworker


Manchester, Greater Manchester (Hybrid)
£28,325 per year
Permanent, Full-time

Job Role:

This is a permanent, hybrid community-based role.

We have a rewarding opportunity for a dedicated outreach case worker to provide specialist vocational support to Armed Forces veterans in the Northwest region (Manchester).

Working as part of a national, decentralised team, you’ll help individuals with complex needs build confidence, gain new skills, and enter sustainable employment.

You’ll be part of a close-knit community of expert employment advisors and colleagues. There is regular online support and plenty of opportunity for in-person meetings to collaborate, attend events, and organisational gatherings.

The position is full-time, 35 hours per week with a salary of £28,325. We are committed to supporting our people’s health and well-being reflected in a robust employment package.

This role is for you if you are:

  • Friendly, empathetic, and non-judgmental.
  • An effective team player with the desire to make a difference to people’s lives.
  • Experienced in supporting vulnerable adults and have a good understanding of the challenges UK veterans face.
  • Person-centred, proactive, caring, and curious, with excellent communication, organisation and admin skills.
  • Good at working independently to targets and deadlines.
  • Familiar with the local employment market, training, and adult education opportunities.

Key Responsibilities:

  • Be a positive ambassador for Forces Employment Charity and always work within policies and professional boundaries.
  • Assess beneficiary needs, using an Outcome Star and motivational interviewing techniques.
  • Make appropriate referrals to other military charities or other organisations for wider needs. This should include local activities, mentoring etc.
  • Provide vocational advice and guidance to develop an Action Plan.
  • Identify and engage with training providers and employers to identify opportunities that meet beneficiaries’ requirements aligned with Action Plans.
  • Support applications for additional funding/grants as necessary.
  • Provide employability training including job search, CVs, applications, recruitment processes and interview coaching.
  • Work with our Employer Relationship Manager (ERM) to develop employer partnerships and broker volunteering, work experience, and job opportunities for beneficiaries.
  • Offer in-work or placement support to ensure vocational outcomes are sustainable.
  • Co-ordinate with Forces Employment Charity Advisors across our other programmes and external stakeholders to optimise beneficiary support.
  • Monitor and record milestones and successful employment outcomes as set out by the funder reporting requirements and data for management information.
  • Maintain accuracy and integrity in all interactions with our online CRM system (Salesforce) ensuring the timely capture and entry of all beneficiary and external engagement activity.


Full access to your own car and the ability to travel to deliver support and attend events within the region.


NVQ Level 4 in Information, Advice & Guidance (not essential) as training will be provided.

To apply, please submit your CV and a personal statement demonstrating your relevant attributes and skills.

Closing date: 22 February 2023.

Interviews: 27 February 2023 with preferred start by mid-March 2023.

An Enhanced DBS disclosure will also be required.

Apply here.

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