Poppyscotland – Welfare Support Officer


Location: East Scotland (Perth & Kinross, Dundee & Angus, Fife, Edinburgh & Lothians)

Salary £23,800

Poppyscotland is at the forefront of delivery of support to our Armed Forces community across Scotland. We reach out to those who have served, those still serving, and their families at times of crisis and need by offering vital, practical advice, assistance and funding.

Our work centres around seven key areas: tailored support and funding, advice, employment, mobility, respite, housing and mental health. While much of this work is delivered directly, collaboration with other specialist organisations for the benefit of Scotland’s Armed Forces community is at the heart of Poppyscotland’s approach.

The Welfare Support Officer manages a caseload; providing support and advocacy to vulnerable beneficiaries and or those identified as having multiple and complex needs. The Welfare Support Officer will work with the individual to identify and prioritise needs and act as a point of contact for individuals whilst working in collaboration with partner organisations drawing on inputs from a wide network of professionals, agencies and volunteers.

The role is home based and normally involves regular travel across the region as outlined in the Job Description. Currently the work is being undertaken remotely with the use of technology rather than face to face. You may also have to work outside office hours as necessary.

Key Skills & Experience

· General health, social care employment and housing casework experience

· Experience of working in the Health and Social Care, Housing/Homeless sector

· Experience of advocating on behalf of clients and beneficiaries

· Knowledge of UK benefits system, statutory support and relevant legislation

· Knowledge of mental health, homelessness, offending and substance abuse issues and how to access services for clients

· Full clean Driving Licence is essential and own car is desirable

· A relevant qualification in substance misuse and addiction, mental health, housing and homelessness, criminal justice and offending is desirable but not essential

· PVG membership will be required

Further information about the role and the skills and qualities required are contained in the Job Description available at https://www.poppyscotland.org.uk/about-us/careers. If you are interested in this role please send your CV and covering letter, highlighting how you meet the key skills and experience, to recruitment@poppyscotland.org.uk by 19 April 2021.

Interviews are likely to be 30 April 2021.

If you have not been contacted within 2 weeks of the closing date you may conclude that you have not been short-listed for interview. As a charity we are unable to respond to all applications received due to the costs involved.

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