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RFEA – Project Nova Client Advisor

***THIS JOB VACANCY HAS NOW CLOSED***

Birmingham

Positions have become available within the RFEA Central Support Team (CST) based in Birmingham for Project Nova Client Advisors to join a well-established and integrated team. As a Nova Client Advisor you will be hard working, meticulous to detail and conscientious. Working on behalf of the RFEA and Walking With The Wounded Partnership, the principle role will be to provide central registration, tracking and a help desk function for Project Nova.

Project Nova is a support programme for Veterans identified in Police Custody; it is focussed on early intervention, support and diversion at point of arrest in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with NHS Liaison and Diversion Teams and Police Custody suites.

The ideal candidates will be self-starters with a strong customer focus, excellent telephone manner and be capable of working within a large team and on their own initiative. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.

Ideally you should be NVQ 3/4 qualified in Information Advice and Guidance, however, appropriate training will be given.

You will be required to work 35 hours per week. Normal working hours will be on a shift pattern between 8.00 am and 8.00 pm Monday to Fridays inclusive. In addition there will be regular Saturday shifts between 8.00 am to 1:30 pm.

Competitive salary package of £17,700 to £18,700 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply please email a covering letter and applicable CV direct to recruitment@rfea.org.uk FAO Mr Graham Liley by midnight Thursday 17th March 2017.

Follow this link for the full job description.

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.  In addition an Enhanced DBS Disclosure and Police Vetting will be carried out.

Our Executive Members

🚉Military veterans of every generation will soon benefit from cut-price rail travel with the new Veterans' Railcard… twitter.com/i/web/status/1…

By @Cobseo 2 weeks ago

The Service Charity Sector and the coronavirus outbreak

For the latest information and guidance on the Service Charity Sector and the coronavirus (COVID-19) outbreak, please click here