SSAFA – Deputy Director of Volunteer Operations


£60,000 per annum

37.5 hours per week

London, EC3R

A fantastic opportunity has arisen for a Deputy Director in the Volunteer Operations department at SSAFA, the UK’s oldest national tri-service military charity.

About the role

We are seeking an experienced senior manager to provide operational and strategic support to all volunteers in SSAFA’s network, both UK-based and overseas.  The Deputy Director of Volunteer Operations will be responsible for enabling SSAFA’s volunteer-led network of branches, service committees and community volunteer groups to deliver quality services that meet and exceed internal and external regulatory standards.  This role has a particular focus on identifying and managing risk, managing complaints and developing a policy and quality framework by which our services to clients can be governed and assured.


To carry out this role successfully you will have experience of working with, and engaging, volunteers across a wide geographical area.  You will have significant experience and demonstrable knowledge and understanding of legislation and guidance, policy and procedures, and best practice in relation to volunteering and the provision of volunteer delivered services in a welfare context.  You will have the skills and diplomacy to deal with complex grievances and complaints.  You will be skilled in producing and analysing management information reports and statistical information in order to make both strategic and tactical decisions to further the work of SSAFA and support to our clients.  You will have senior management experience, an ability to prioritise and manage workload, delegating to and supporting a wider team where necessary.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.


For further information

If you have any queries or would like to speak to someone about this role, please contact Julie McCarthy, Director Volunteer Operations on 020 7463 2403 for an informal discussion.

To apply, visit SSAFA’s website

Closing date: Midnight on Sunday 29th July 2018

Interviews: Monday 6th August.  If you are invited to attend an interview you will be required to undertake an aptitude test as part of the selection process.

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

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