SSAFA – Volunteer Experience Assistant 


£24,000 per annum

37.5 hours per week

Central London

A fantastic opportunity has arisen for a full time Volunteer Experience Advisor to join the brand new Volunteer Experience Team at SSAFA, the Armed Forces charity.

SSAFA, the Armed Forces charity, supports the person behind the uniform; any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 73,000 people from the Forces family to get back on their feet; those currently serving, reserves, veterans and their families. Support is there for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be.

About the role

You will be supporting the Volunteer Experience Officers with all administration activities relating to volunteering best practice throughout the volunteer journey, with a specific focus on recruitment and retention of volunteers.  You will also assist the volunteer network with local recruitment campaigns, supporting SSAFA’s diversity agenda.

About the team

This is a brand new team of four members of staff all specialising in perfecting the Volunteer Experience. The team will be on hand to support our dedicated workforce of 6,000 volunteers as well as prospective applicants across the UK and internal stakeholders.

About you

To carry out this role successfully you will have:

  • Experience of providing an administrative service to a large number of both internal and external stakeholders
  • Demonstratable good computer skills including Microsoft Office and databases
  • Excellent customer service and intersonal skills, including being friendly and professional
  • Experience of volunteering or working with volunteers is desirable

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

For further information

If you have any queries or would like to speak to someone about this role, please contact Jolene Moran Head of Volunteering on 07766246999 for an informal discussion.

To apply, visit SSAFA’s website

Closing date: Midnight on 18 August 2019.

Interviews: Tuesday 3 September 2019

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service. SSAFA is committed to safeguarding and expects all employees and volunteers to share this commitment.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at

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