AFF – Foreign and Commonwealth Assistant

Would you like to be part of a friendly and supportive team that works to support non-UK Army families?  Why not apply to become the next member of our Foreign & Commonwealth team?  As part of a small team, you will provide advice to Army families on immigration issues.  If you have an understanding and knowledge of Army life and the challenges families face, with good listening and interpersonal skills and the ability to work as part of a remote team, then AFF needs you!

About the role

This role offers the opportunity to join AFF’s Foreign & Commonwealth team, who provide qualified and expert immigration advice to non-UK Army families.

Working within this small team, the role will provide support to non-UK Army families by being their first point of contact for queries and ensuring that the more complex enquiries are referred to the Foreign & Commonwealth Specialist for support.

They will also support non-UK families in accessing immigration information by ensuring that the information on the Foreign & Commonwealth pages of our website is kept up-to-date.

They will also play a critical part in ensuring the specialist has the evidence to raise emerging issues with policy makers.

Given the expert nature of the support provided, the successful candidate will be required to study for and complete the Office of Immigration Services Commissioner (OISC) Level 1 accreditation. (Study can be completed on AFF time and training, supervision and examination costs would be borne by AFF.)

The post is 20-25 hours per week (to be decided with the successful applicant) and a home-based role (UK only).  Unfortunately, due to the difficulties obtaining employer’s liability insurance overseas, it is not possible to offer this role to a candidate based outside the UK.

This post is a fixed-term three-year contract due to the role being funded by a specific grant from an external funder to support our work with non-UK families over the next three years.  There is no guarantee that the post will continue beyond September 2025.

The annual salary will be £12,000-£15,000 depending on hours and would increase to £13,000-£16,500 on successful completion of the OISC Level 1 qualification, which the staff member would need to complete within an agreed timeframe and maintain to retain the higher rate of pay.

What we are looking for

The successful candidate will have an understanding of the impact of Service life on Army families and a keen interest in the welfare and quality of life of Army families, particularly non-UK families.

You’ll be confident helping families with their immigration enquiries, with first-rate listening skills and the ability to provide clear information and advice.  You will be skilled in prioritising your workload and using your time effectively to be able to manage multiple enquiries or areas of work.  Given this is a home-based role, you will be self-motivated and able to use your initiative to undertake work.

You will have a willingness to learn, given the requirement to study for the OISC Level 1 accreditation.

We would welcome candidates who have knowledge and understanding of non-UK issues that affect families and who are effective team players. We would also welcome applications from those experienced in engaging with the non-UK community, including organising events.

A full list of the skills and experience we are looking for can be found in the Job Description.

AFF encourages applications from all sections of the community.

For further information

Please download the following:

Any enquiries about the vacancy can be directed to Tracy Connolly (HR Administrator) via email

Closing, interview and start dates

  • Applications should be submitted by midnight on 4 Thursday
  • Shortlisted candidates will be notified by close of play on 12 Friday
  • Interviews will take place on Wednesday 17 August via Microsoft Teams.
  • The start date for this post is September/October.

Due to the significant number of applications received for posts, we will only be able to provide feedback for those candidates who are invited to interview.

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