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Blind Veterans UK

Blind Veterans UK – Head of Customer Services & Data Management (London)

***THIS JOB VACANCY HAS NOW CLOSED***

Salary £61,500 – £65,000 per annum

We are looking for an experienced professional to develop and implement a plan to increase customer orientation and deliver value to Blind Veterans UK’s customers.

At Blind Veterans UK, we believe that no one who has served our country should have to battle blindness alone.  It is our mission to ensure that blind ex-Servicemen and women have access to the finest quality of services to help them discover life beyond sight loss.

The number of veterans we help is increasing rapidly as we implement our overall strategy to embed a national footprint and take our exceptional services to the beneficiary. To support this, we have developed an ambitious fundraising and engagement strategy to develop our brand and significantly grow our income over the next 5 years.

To achieve this, we are looking to recruit to 5 new senior posts across the Engagement and Fundraising division – each with responsibility for a key strand of the new strategy. This specific opportunity is to lead our Customer Services & Data Management team.

We are looking for an experienced professional to develop and implement a plan to increase customer orientation and deliver value to Blind Veterans UK’s customers, including members, donors, supporters, volunteers and partners. The successful candidate will lead the data and analysis function (circa 18 staff) and ensure that data and analytical insight play a key role in driving improved performance.

In order to be considered for this role, you will have a proven track record of developing and leading a large customer focused team, experience of developing and implementing customer experience and/or customer journey strategies, and demonstrable data analysis skills. You will be a strategic thinker, and a champion for innovation.

For a full brief on this fantastic opportunity, please visit out microsite: www.blindveteransjobs.org

Alternatively, for a confidential discussion about the role, please contact Chloe Hill at our recruitment advisors, TPP Recruitment.

How to apply: please send a tailored CV and supporting statement outlining your suitability for the role in Word format to blindveteransuk@tpp.co.uk no later than noon 12th January 2018.

Recruitment timetable

Date Activity
Noon 12th January 2018 Application deadline
31st January 2018 Assessment Centre with Blind Veterans UK – Head of Individual Giving
2nd February 2018 Assessment Centre with Blind Veterans UK – Head of Brand & Marketing
5th February 2018 Assessment Centre with Blind Veterans UK – Head of Customer Services & Data Management
7th February 2018 Assessment Centre with Blind Veterans UK – Head of Community Engagement
12th February 2018 Assessment Centre with Blind Veterans UK – Head of Philanthropy & Partnerships

 

Appointments will be made subject to satisfactory references and a declaration of any interests you hold.

 

Our Executive Members

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The Service Charity Sector and the coronavirus outbreak

For the latest information and guidance on the Service Charity Sector and the coronavirus (COVID-19) outbreak, please click here