Help for Heroes

Help for Heroes – Case Manager


Salary: to £31,929
Location: Remote
Level: Delivery
Deadline: 17/12/2021 23:59
Hours: 35
Benefits: Competitive
Job Type: Fixed Term

With the recent events in Afghanistan and the relocation of those Interpreters and embedded civilians who supported our British Armed Forces, many are arriving in the UK with the same injuries and traumas that our veterans face. At Help for Heroes, we have the expertise, knowledge and skills to provide the support they need and deserve. To do this, we need to increase our capacity so that we can deliver these services to them and their families.

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

We have an incredible opportunity to join a small team, on a 12-month fixed term contract initially, to support those Interpreters and embedded civilians, who stood side by side with our troops in Afghanistan at our time of need. Now, more than ever, they need the nation’s support.

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic.

We have an incredible opportunity for a Case Manager (Afghan Locally Embedded Civilians Project) to join our team. This post is fixed-term for a period of 12 months with the possibility of extension.

Please see below for more information on what just might be your future role.

About You

Ideally you will have previous experience working within this sector, though this is not essential, and applicants with transferable knowledge, skills and experience are welcomed. Applicants should hold a Level 3 qualification in Welfare / Health and Social Care / or a related field or have the equivalent experience working in community settings (3 years).

This is a flexibly located / home working post open to UK based applicants though, due to the terms and scope of the project, applicants will be required to travel in response to service demand.

The client group for this role are wounded, injured and sick civilians, who have been under British armed forces command, and their families. Due to the nature of this role and given that any client may be at risk and/or vulnerable/temporarily vulnerable, either by statutory definition or through circumstance, the position may be subject to Disclosure and Barring (DBS) or country equivalent vetting checks.

About the Role

This new post has been created specifically in response to increased service demand arising from the UK settlement of Afghan nationals who have worked under the command of British armed forces and who may be wounded, injured or sick as a consequence. Case Managers work with the individual, their family and other stakeholders as required.

The role is to provide a fully person-centred Case Management service, including assessment, recovery planning, co-ordination and review, for wounded, injured and sick beneficiaries and their families.

Working as part of the wider Services Directorate, there will be an emphasis on collaborative practice which extends to supporting, as required, hybrid and blended models of service provision including the design and delivery of group programmes, promoting engagement opportunities and community activation.

Our Case Management approach is informed by a strengths / asset-based approach, so the successful applicant will be comfortable working to an ethos which nurtures and harnesses beneficiary confidence, competence, attributes, skills, and knowledge by promoting engagement, purposeful participation, and independence. This is with a view to progressing recovery and sustaining wellness in line with the Help for Heroes’ Fair Deal commitment.

Localised activity of the Case Manager will reflect community assets and resources available to maximise the recovery chances of individuals.

About the Team

This role forms part of the Case Management Service, with leadership provided by the Head of Service and delegated through the regional Operational Manager (Case Management). Recovery teams work collaboratively and cross-functionally under the overall leadership of the Services Director.

Team members have diverse backgrounds and experience and include those with lived experience. We value such diversity as an important asset in our knowledge and skills base.

Like what you see? Get in touch and apply here!

If you have any questions about the role or need further information please do not hesitate to contact us via email to

We look forward to hearing from you.

Applications close 3 October 2021

Help for Heroes is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

Our Executive Members

By @Cobseo 54 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here