Help for Heroes

Help for Heroes – Case Manager / Support Worker


Closing: 26/11/2023

Number of positions: 4

Location: Regional

Hours of work: Full time, 35 hours a week

We have an exciting opportunity for four Case Managers to join our team in four different regions.

  • North Wales Region – covering Gwynedd, Clwyd and Anglesey
  • South East Region – covering Greater London, Surrey, East Sussex, West Sussex, Kent
  • South Wales Region – covering Gwent, Glamorgan (West, Mid and South) and Herefordshire
  • NI Region – covering Antrim, Armagh, Down, Fermanagh, Londonderry, Tyrone

Please specify the region you are applying for in the application form.

About the Role

You will provide a fully person-centred Support Worker/Case Management service, including assessment, recovery planning, co-ordination, and review, for veterans and their families. The Support Worker/Case Manager will also specifically provide welfare support, guidance, and advice where this is required as part of a recovery plan.

Working collaboratively as part of our wider Recovery Services Directorate, you will identify need, create support pathways (internal and external), and co-ordinate structured support plans where beneficiaries have multi-dimensional or more intensive needs.

The requirement for collaborative practice extends to supporting, as required, hybrid and blended models of service provision including the design and delivery of group programmes, promoting engagement opportunities and community activation. The provision of accessible services is achieved through utilising opportunities for physical, remote, and digital delivery methods.

Informed by a strengths/asset-based approach, the Support Worker/Case Manager will work to an ethos which nurtures and harnesses beneficiary confidence, competence, attributes, skills, and knowledge by promoting engagement, purposeful participation, and independence. This is with a view to progressing recovery and sustaining wellness in line with the Help for Heroes’ Fair Deal commitment.

Localised activity of the Support Worker/Case Manager will reflect community assets and resources available to maximise the recovery chances of individuals.

The post holder will work cross functionally.

Please see below a link to the Job Description for more details.

The client group for this role are veterans and families, including those who may be elderly, ill, or disabled. Given the potential needs of the client group and those certain requirements of the role fall within regulated activities, such as advising or guiding vulnerable adults, this position is subject to an enhanced DBS check or country equivalent checks.

Anyone connected with Help for Heroes may be at risk and/or vulnerable/temporarily vulnerable, either by statutory definition or through circumstance. Help for Heroes is committed to safeguarding and ensuring the welfare of vulnerable adults, children, and young people and expects all employees and volunteers to share this commitment.

Like what you see? Get in touch and apply here

If you have any questions about the role or need further information please do not hesitate to contact us via email to

Our Executive Members

By @Cobseo 54 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here