Help for Heroes – Project Case Manager


Salary: £25,601 – £31,929
Location: Home Based
Deadline: 27/06/2021 23:59
Hours: 37.50
Benefits: Competitive
Job Type: Fixed Term

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic. We have an incredible opportunity for a Project Case Manager to join our team on a 2 year fixed term basis. Please see below for more information on what just might be your future role.

Job Purpose

This newly created post is two years fixed-term and funded through a successful bid to the Armed Forces Covenant Fund to tackle loneliness and isolation impacting wounded, injured and sick veteran communities across mid and north Wales.

Working collaboratively as part of our wider Recovery Services Directorate, you will develop and deliver a community recovery hub model which will bring Help for Heroes holistic recovery services within reach of wounded veterans and their families and promote self-sustaining support networks. Based across the Mid and North Wales the hubs will tackle social isolation caused by injury and/or illness and geography.

Through the hubs you will facilitate the delivery of engagement opportunities for beneficiaries, identify need, create support pathways (internal and external), and co-ordinate structured support plans where beneficiaries have multi-dimensional or more intensive needs.

The scope of this role is to offer beneficiaries quality interventions to combat social isolation, encourage peer support schemes, social networks, and opportunities to engage with the wider community. This role has particular emphasis on the dual roles of individualised support and activation around social /community engagement to ensure that beneficiaries can live well within their localities.

Informed by a strengths / asset-based approach, the project Case Manager will work to an ethos which nurtures and harnesses beneficiary confidence, competence, attributes, skills, and knowledge by promoting engagement, purposeful participation, and independence. This is with a view to progressing recovery and sustaining wellness in line with the Help for Heroes’ Fair Deal commitment. The project Case Manager will also contribute to early identification of presenting need and prevention where needed.

Localised activity of the Project Case Manager will reflect community assets and resources available to maximise the recovery chances of individuals.

The postholder will work cross functionally.


Accountable for the delivery of the project’s action plan and desired outcomes.

The role forms part of the Case Management Service, with leadership provided by the Head of Service. Recovery teams work collaboratively and cross-functionally under the overall leadership of the Services Director.

Responsible for enhancing the beneficiary’s sense of identity, self-management, independence, and the ability to improve overall quality of life, empowering veterans to actively participate in managing their own recovery.

Responsible for ensuring the most positive beneficiary experience, within the resources available, with particular attention to accessibility of services and beneficiary involvement to support achievement of the ‘fair deal’ outcomes; being physically and mentally well, feeling connected (safe and secure) and leading a productive life.

To have a particular focus on reducing social isolation and increasing opportunities for peer support. Understanding the socio-economic characteristics of the community will inform what is delivered and help to harness the skills and experiences of beneficiaries to develop peer support networks, reaching further into local communities.

The post holder will be tasked with developing pathways to wider social networks, promoting engagement activities that support veterans and family members and reaching out to beneficiaries with unmet recovery needs.

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