RAF Association – Senior Casework Manager


£45903 – £48319  37.5 hours per week

Based at our HQ in Leicester LE3 1UT with agile home working

A UK Driving Licence is essential for this post

About us

For over 90 years, the RAF Association have championed a simple belief – that no member of the RAF community should ever be left without the help that they need. The RAF Association is one of the leading providers of welfare assistance to the RAF community and we exist to ensure that their sacrifice does not result in suffering, poverty, loneliness or isolation. Last year, we supported over 85,500 members of the RAF community who required practical, emotional or financial assistance. For the sake of everyone who needs our help, we continue to evolve and innovate to meet new challenges and remain at the leading edge of service provision. We champion the best interests of the RAF community and work together to make sure no one is ever left behind.

About the job

This is a newly created opportunity for a professional with an established background in Health and Social Care legislation and practice to help us achieve our purpose, which is to deliver welfare and wellbeing support to our beneficiaries.  As Senior Casework Manager, you will provide direct support to our regional casework team based at Atlas House, Leicester, who support our beneficiaries in the East, Scotland, NI and Overseas.  Additionally, you will support our Regional Casework Managers in our North and West regions, ensuring effective quality assurance and providing guidance and oversight of service co-ordination, education, and policy and programme development.  You will lead on the implementation and review of welfare policy, procedures and practice to comply with best practice principles and legislative requirements. The role involves being able to to analyse and interpret complex information, identifying recommendations to improve the quality of provision. Previous budgetary experience is essential as you will assist in the preparation of the annual budget and directly manage a delegated budget (Circa, £100k)

We could not do our work without our amazing trained Caseworker volunteers!  With circa 800 volunteers currently supporting our casework service, you will work in collaboration with our Welfare Training Manager to ensure all casework training is up to date to ensure that we continue to deliver evidence based person centred casework support to our beneficiaries.

About you 

Our ideal candidate will be educated to degree level or have equivalent experience in Health and Social Care along with a Level 3 Safeguarding qualification.  With strong knowledge and experience of community care support services and appropriate legislation and practice within the social care sector, you will also have  leadership experience of managing a social care service through large geographically dispersed teams, inspiring to deliver impactful results against challenging targets.   As a persuasive and influential communicator you will have outstanding written and verbal communication and social skills, with the ability to impart complex concepts and ideas with clarity and passion.  Flexibility in your working hours will be required as there will be occasions where you will visit regional offices and represent the Association at a senior level at stakeholder meetings and events.

If you’re a people person, highly organised, a great communicator and manager of relationships at all levels and have a desire to be involved in something with meaningful purpose, we’d love to hear from you!

It is highly recommended that you read the supporting role profile and person specification prior to applying for the role.  This is available to download on our website www.rafa.org.uk

This role requires a Disclosure and Barring Service (DBS) Check on appointment and every 3 years thereafter.

Why join us?

You’ll be joining a fantastic, engaged environment committed to really making a difference. We offer a wide range of benefits including generous holiday entitlement as well as a range of other benefits including pension, EAP and 4 x times life cover. Employees also can take part in a number of fundraising events as volunteers, for which there is additional leave provision of one day per year.

To apply

Please submit your CV and covering letter to jobs@rafa.org.uk

Closing Date                  8am Friday 1 July 2022

Interview Date              Thursday 7 July 2022 at Atlas House

Applicants who demonstrate valuable experience may be offered an informal telephone discussion ahead of the closing date so please do not delay in applying, we’d love to hear from you!

The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with your application.

Our Executive Members

By @Cobseo 55 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here