***THIS JOB VACANCY HAS NOW CLOSED***
Salary: £21,000 PA
Type of employment: Full-time
As an Addictions Case Administrator, you will at times be the first point of contact. You will be required to undertake a range of administrative duties. A proven working background in office administration is required for this position.
Primary roles
- Assist planning of educational programme in partnership with Addiction Nurse Specialist (ANS)
- Be responsible for the initial non clinical assessment of beneficiaries who have submitted a website referral for specific addiction support. Complete case recording tasks for all new referrals
- Create, update and maintain case records in the appropriate confidential area within or CRM system
- Liaise with veterans and signpost to other pillars of delivery if required
- Assist in delivery of holistic assessments and case recording
- Creating and updating work plans in support of patient recovery
- Supporting the ANS in recovery care plans to include regular contact with beneficiaries in support of their continued recovery
- Provide non-clinical advice, information and guidance directly to patients/beneficiaries
- Take messages from patients and supporting organisations and update records
- Strengthening engagement of the beneficiary in need
- Promoting the Health & Well-Being team values and mission statement
- Collaboration with other internal delivery pillars and external support services
- Case recording administration as directed by ANS or casework and development manager
- Maintaining statistical reports and analysis as directed
- Attend Case Discussions, Case Closure and Allocations meetings
- Extensive background in administrative support
- Able to display empathy and compassion to all SUs in a non-judgemental manner
- Holistic – empowering positive wellbeing and providing outstanding and innovative services – best possible outcomes for beneficiary
- Experience and understanding of both serving and veteran challenges
- Proven record of ability to work with a wider team as well as being comfortably with autonomy
- Dynamic nature and good communicator
- Professional attitude
- Ability to work in challenging environments under pressure
- IT literate to include Microsoft OFFICE 365 (Outlook diary management) and MS Dynamics
- Working knowledge and understanding of current GDPR legislation
- A desired understanding of care-planning processes and Models of Care within mental health
- Knowledge of group and individual therapy and an understanding of risk management
Experience of working with vulnerable people whom are undergoing a period of crisis
- Initially 1-year fixed term with a view to a long-term position becoming available
- Hours 8:30am to 4:30pm Monday to Friday
- £21,000 per annum starting salary (working within a pay banding structure)
- Plymouth based. Exeter based hybrid working would be considered for the right candidate. Understanding that travel to Plymouth will occasionally be required.
- 7% pension contribution
- 30 days holiday (pro rata) + bank holidays
- On-site parking
- Private medical insurance
- Sick pay
- Application deadline: 28/08/2023
- Reference ID: DEZDACA
