RMA – The Royal Marines Charity – Addictions Case Administrator


Salary: £21,000 PA
Type of employment: Full-time
Plymouth or Exeter Based / Hybrid considered

The successful candidate:

As an Addictions Case Administrator, you will at times be the first point of contact. You will be required to undertake a range of administrative duties. A proven working background in office administration is required for this position.

Primary roles

  • Assist planning of educational programme in partnership with Addiction Nurse Specialist (ANS)
  • Be responsible for the initial non clinical assessment of beneficiaries who have submitted a website referral for specific addiction support.  Complete case recording tasks for all new referrals
  • Create, update and maintain case records in the appropriate confidential area within or CRM system
  • Liaise with veterans and signpost to other pillars of delivery if required
  • Assist in delivery of holistic assessments and case recording
  • Creating and updating work plans in support of patient recovery
  • Supporting the ANS in recovery care plans to include regular contact with beneficiaries in support of their continued recovery
  • Provide non-clinical advice, information and guidance directly to patients/beneficiaries
  • Take messages from patients and supporting organisations and update records
  • Strengthening engagement of the beneficiary in need
  • Promoting the Health & Well-Being team values and mission statement
  • Collaboration with other internal delivery pillars and external support services
  • Case recording administration as directed by ANS or casework and development manager
  • Maintaining statistical reports and analysis as directed
  • Attend Case Discussions, Case Closure and Allocations meetings
Skills and Knowledge:

  • Extensive background in administrative support
  • Able to display empathy and compassion to all SUs in a non-judgemental manner
  • Holistic – empowering positive wellbeing and providing outstanding and innovative services – best possible outcomes for beneficiary
  • Experience and understanding of both serving and veteran challenges
  • Proven record of ability to work with a wider team as well as being comfortably with autonomy
  • Dynamic nature and good communicator
  • Professional attitude
  • Ability to work in challenging environments under pressure
  • IT literate to include Microsoft OFFICE 365 (Outlook diary management) and MS Dynamics
  • Working knowledge and understanding of current GDPR legislation
  • A desired understanding of care-planning processes and Models of Care within mental health
  • Knowledge of group and individual therapy and an understanding of risk management

Experience of working with vulnerable people whom are undergoing a period of crisis

Salary and Benefits

  • Initially 1-year fixed term with a view to a long-term position becoming available
  • Hours 8:30am to 4:30pm Monday to Friday
  • £21,000 per annum starting salary (working within a pay banding structure)
  • Plymouth based. Exeter based hybrid working would be considered for the right candidate. Understanding that travel to Plymouth will occasionally be required.
  • 7% pension contribution
  • 30 days holiday (pro rata) + bank holidays
  • On-site parking
  • Private medical insurance
  • Sick pay
  • Application deadline: 28/08/2023
  • Reference ID: DEZDACA
For further information or to express interest, please get in touch with the Employment & Education team via this email address or on 023 9298 1920.

RMA – The Royal Marines Charity promotes employment opportunities on behalf of multiple companies and share their adverts. Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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