The Royal British Legion – Advice & Information Officer (Newcastle)


Job title Advice & Information Officer (Newcastle)

Job reference R13640-18

Application closing date 25/07/2018

Location North East

Salary £19,767.60 pro rata

Package Permanent. 25 days annual leave pro rata plus bank holidays, Employee Assistance Helpline, Life Assurance. Voluntary Benefits: Childcare Vouchers, Group Pension Plan

Job category/type Welfare & Advice


About The Royal British Legion:

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours:

Does the following describe you?
– A desire to provide a great customer service and support
– Enjoy and thrive in working in teams and with others
– Passionate about supporting the Armed Forces community and honouring their contribution
– Come to work each day to be the best you can and to learn and develop
– An encourager, eager to share your knowledge and experience to help others
If so then we would like you hear from you….

The Role:

We are looking for a part time (17.5 hours per week) Advice and Information Officer.

As an Advice and Information Officer, you will be primarily involved in supporting the Legion’s Pop-In Centre and from time to time setting up and attending localised events. You will provide advice and information about all aspects of the Legion’s work. In addition, you will be expected to set up and deliver Outreach sessions in other locations across the area and develop partnership with external services to support the Armed Forces Community.

You will be accustomed to providing advice and information support to customers; you’ll have an understanding of statutory welfare provision, in particular, benefit applications. You will have experience of building relationships with a range of different agencies and supporting volunteers.  An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries to access online information for themselves.

It is essential you have empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.

Whilst the post is Newcastle-based, travel may be required across the area on occasions.


Job Description: Click Here

How to Apply

Follow this link and search for Advice & Information Officer for more information and how to apply.

Closing date for this role is Wednesday 25th July 2018


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