SSAFA – Casework Support Administrator


  • Salary: Up to £24,000 per annum
  • Location: Central Office, London, EC3R 8AD, with flexibility to work remotely
  • Closing: 6 February

Job Description

This is an excellent opportunity for an applicant with excellent IT skills who can navigate our casework management system: Mosaic (CMS2) who can in turn provide top quality customer service when supporting our casework operations and network of volunteers.

Under the direction of the Casework Support Manager and Head Specialist Services you will act as the operational point of contact in relation to the casework management system Mosaic (CMS2). Providing expert advice about the system to the volunteer network and CMS2 system Champions, running reports and obtaining statistics.

You will also support the production of new good practice guides, process and policy documentation and training materials for the use of Mosaic (CMS2) allowing you to develop document creation and initiation.

This role would be great for anyone looking to develop their skills of IT, database management, working with volunteers and gaining experience within the Armed Forces third sector.

About the team

The Specialist Services team provide a range of services to our beneficiaries and volunteers, including mentoring, support in the criminal justice service, Gurkha support, casework support and mental wellbeing. The team is extremely diverse and all have a range of skills and experiences that complement and support each other. We have a very good team ethic and although the services are independently run, they complement and overlap each other. Our regular catch ups provide an opportunity to learn more about the services, broadening our knowledge and expertise.

About you

We would like you to demonstrate IT skills, presenting proven experience of Microsoft Office programmes and casework management systems with high quality administration skills. These are crucial to perform effectively. An ability to analyse statistical data within reports is a must and being able to communicate effectively with a wide range of stakeholders is key to this role. This is a varied role requiring you to have good time management.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.


SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download a copy of the job description here.

Review the benefits that SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact Sophie Gladstein on for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

Click here for further information.

Closing date: Midnight on 06 February 2022

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