SSAFA – Regional Operations Support Manager (North West & West Midlands)


£37,000 per annum

37.5 hours 

Homebased in area of responsibility

A fantastic opportunity has arisen for a full time Regional Operations Support Manager to join the Volunteer Operations directorate.

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

About the role

The new post of Regional Operations Support Manager has been established to support the delivery of operations by SSAFA’s volunteer network of branches and Service Committees across the North West and West Midlands of England. The post holder will work closely with the two volunteer Regional Representatives to implement the proposals of the SSAFA@140 programme, so that consistent, timely and quality support is provided to beneficiaries.

About the team 

The post-holder will join eight other Regional Operations Support Managers in the Volunteer Network Operations department which is part of SSAFA’s Volunteer Operations directorate.

About you

To carry out this role successfully you will have in depth understanding of the way of life for today’s Armed Forces, veterans and their families. Experienced in delivering support services, you will be committed to upholding SSAFA’s values and have a passion for the delivery of high-quality support to beneficiaries. You will be readily able to build and maintain relationships with colleagues, volunteers and other stakeholders, and lead and motivate your team.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community. 

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

For further information

If you have any queries or would like to speak to someone about this role, please contact Grace Kay on 07384 525309 for an informal discussion.

To apply, visit SSAFA’s website

Closing date: Midnight on Sunday 5 September 2021

Interviews: 16 or 17 September 2021. If you are invited to attend an interview you will be required to deliver a presentation as part of the selection process.

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at

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