The Royal British Legion – Membership Support Officer


Location: South East

Salary: FTE £25,469 per annum pro rata

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

  • A desire to provide a great customer service and support
  • Enjoy and thrive in working in teams and with others
  • Passionate about supporting the Armed Forces community and honouring their contribution
  • Come to work each day to be the best you can and to learn and develop
  • An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

The Membership Support Officer (MSO) role provides support to our branches across Essex and to the Essex County Committee.  In addition to administrative and organisational support, the MSO works closely with the Area Manager for East Anglia & Essex and the Essex County Chairman to ensure that Membership fulfil their role within the Area Strategy and in accordance with the Legion’s Membership handbook and policies.

This post is part time, working 21 hours per week on a 12 month fixed term contract (Maternity Cover).  It is a varied role which covers a range of duties, from arranging meetings and minute taking to organising events and responding to membership queries. There is another MSO already established in Essex.  You’ll be receiving support and working alongside her for part of the week, sharing responsibilities and coordinating work.

The successful candidate will ideally have a knowledge and understanding of Legion membership and will be an effective, diligent multi-tasker with excellent customer service and communication skills.

This role will be based from home with regular travel to our offices in Chelmsford & Colchester.  There will also be occasional travel across Essex and to locations further afield. A full driving license and access to a vehicle is therefore desirable.

Closing date for this role is: 29 January 2020

Download the job description here.

To find out more about working for The Royal British Legion, click here. To find out more about this role and to apply, visit the Jobs Portal, or contact

A provisional date for interviews has been scheduled for Wednesday 5 February 2020.


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