The Royal British Legion – Senior Support Analyst (Manchester)


Location: Lancashire & Greater Manchester 

Salary: £27,200 per annum 

Package: Permanent. 25 days annual leave plus bank holidays, Employee Assistance Helpline, Life Assurance. Voluntary Benefits: Group Pension Plan, Cycle to Work Scheme

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?
– A desire to provide a great customer service and support
– Enjoy and thrive in working in teams and with others
– Passionate about supporting the Armed Forces community and honouring their contribution
– Come to work each day to be the best you can and to learn and develop
– An encourager, eager to share your knowledge and experience to help others
If so, then we would like you hear from you….

The Role

The IM&T department provides technical solutions and support to approximately 1600 staff across numerous offices, care homes and break centres within the UK.

We are looking for a Senior Support Analyst to join our dynamic Service Delivery team, providing support and guidance for all British Legion staff. You will act as an initial point of escalation for the Service Desk Analysts, taking responsibility for the resolution of technical issues and liaising with relevant support teams and suppliers/ partners as necessary.

The successful candidate will have strong knowledge of Windows 10 environments and proven experience of build, deployments and complex troubleshooting for desktops, laptops and other mobile devices.

Good understanding of the principles of ITIL Service Management are essential as the chosen candidate will be expected to manage Incidents, Changes and Problems following the ITIL methodology. There is a strong emphasis on customer support and good customer service skills are central to succeeding in this role.

Job Description: Click Here

How to Apply:

Please apply by clicking here.


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