The Warrior Programme – Post Course Monitoring Co-ordinator


Salary: £14600 (£24600 Full time equivalent)

Responsible to:  Lead Coordinator/Ops Director

Hours of work: PART TIME – 21 Hours per week with the opportunity to do additional work

Main purpose of the role: To guide, monitor and support Warriors (Serving Personnel, Veterans and Families) post course whilst gathering data on their progress to inform service delivery and outcomes

Main Duties required: 

  • Build and maintain rapport with Warrior delegates via phone calls, email, text or social media to:
  • Guide, monitor and support Warriors post course – signposting them to support services, partner agencies, monitoring their health and wellbeing, relationships with family and friends and their progress against their goals;
  • Input key data into the Customer Relations Management (CRM) database post course to inform and generate monthly and quarterly data
  • Signpost Warriors to relevant agencies to continue personal development where appropriate.
  • Attend course debriefs and foundation course when required
  • Liaise with Regional Co-ordinators and support as required.
  • Cover holiday/ sickness periods for other P/T call handler.
  • To attend residential courses and support the Lead Co-ordinator in course administration
  • Assist with the set up and collapse of the venue
  • Receive, accommodate and host participants
  • Help transport participants to and from the venue
  • Support the Lead Co-ordinator in managing and dealing with participants issues as they arise
  • Support pre and post course administration as required
  • Conduct other duties related to the post as designated by Trustees, CEO, DO or Lead Coordinator

Person Specification

Essential Desirable
Can work unsupervised, well organized, use initiative, is proactive and looks for solutions A military veteran, spouse, or family member or has experience of the Armed Forces community
Excellent interpersonal and communication skills – Articulate and credible, especially on the telephone Knowledge of ex-Service agencies and military charity organizations
Life/lived experience – worldly wise, is mature and well balanced Mental Health First Aid (MHFA) qualification
Work as part of a remote team & strong team player First aid at work qualification
Is adaptable, has foresight and is an excellent administrator
MUST have good IT Skills – word, power point and excel to populate master database and a proficient typist

Competent using Zoom/Teams/Skype

Able to analyse  and interpret data, produce reports for senior management review
Able to use all forms of social media competently
Flexible and able to work away from home and attend residential courses as required
Compile detailed and timely reports
Essential car user

The closing date for applications is 10 June 2022 with interviews on 14 -16 June in Corsham whilst being able to observe a Warrior Programme residential course.

To apply please send your CV and covering letter to: The Warrior Programme strives to be an equal opportunities employer and welcomes applications from all sections of the community.  We particularly welcome applications from ex-Service personnel.

Appointments are subject to an enhanced DBS check.

Please contact John Cummings, Director of Operations on to arrange an informal discussion.

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