***THIS JOB VACANCY HAS NOW CLOSED***
This is an exciting opportunity to join our Membership Department at the Royal British Legion Head Office. The Membership Services and Contracts Manager is responsible for the Membership Services team who provide management and support to over 200,000 Royal British Legion’s members. This role involves managing the relationships with external providers, ensuring that the correct data is held on our systems, monitoring the business processes, and suggesting improvements as required.
The ideal candidate will be able to demonstrate excellent relationship building, communication, and leadership and management skills. They will need good negotiation skills and think cross functionally about the impact of decisions. They will be required to identify and communicate new opportunities to improve team efficiency and effectiveness and regularly review progress against objectives.
This diverse role would suit candidates who can demonstrate a track record of delivering against strict deadlines with previous experience in line management and management of third party suppliers. Database management skills, preferably within a large, multi-user environment, are essential, as well as experience of applying data protection legislation. In addition, you must have experience of budget setting and managed expenditure with effective communication skills and the ability to plan and organise at an operational level. The ability to be flexible and ready to adapt to changing demands is essential to this role.
The successful candidate will have the opportunity to make a substantial contribution to the Head Office staff team, whilst demonstrating empathy for the Legion’s objectives and values.