Portsmouth
Permanent
£28,050 per annum plus benefits
The Casework Service, launched in April 2025, is a cornerstone of RNBT’s 5-year strategic vision. By working closely with local charities, welfare organisations, and statutory services, our Caseworkers help ensure timely, holistic, and practical support is delivered in a way that empowers individuals and strengthens families.
We are now looking to grow our team and appoint a Support Administrator to join our friendly team based at our national HQ in Portsmouth.
The RNBT exists to support Royal Navy Ratings and Royal Marines Other Ranks, both serving and served, and their loved ones, through life’s challenges. Established in 1922 under Royal Charter, The Trust continues to provide a lifeline of support: from financial assistance and training opportunities to wellbeing guidance and signposting, as well as accommodation at our Care Homes and Almshouse.
The RNBT has a ‘family-run’ feel and we have carefully created a supportive, friendly and close-knit team, making it a unique and very special place to work.
Key Responsibilities
Based at Castaway House in Portsmouth, the Casework Administrator plays a vital role in supporting the effective delivery of The RNBT’s casework services. Working closely with Regional Caseworkers, Regional Casework Managers, Finance, and partner organisations, you will provide high-quality administrative and procurement support that enables timely, accurate, and compliant service delivery to eligible beneficiaries experiencing hardship.
You will be responsible for coordinating administrative processes across the full client journey — from initial enquiry and triage through to grant award, procurement, and case closure. This includes maintaining accurate and confidential records multiple data systems, ensuring all documentation is compliant with organisational policy and GDPR requirements.
A key element of the role includes administering the procurement of wellbeing vouchers and other agreed grant-related goods and services through RNBT’s approved partner organisations. You will ensure all purchases are authorised appropriately and supported by clear, auditable evidence in line with organisational and funder requirements, maintaining strong financial governance and transparency.
This role enables caseworkers to focus on direct client support while ensuring administrative excellence, compliance, financial control, and consistency across all casework activity.
Occasionally support other RNBT initiatives and projects where needed.
What We Offer
In addition to a competitive salary, we offer a generous suite of benefits to our employees including:
- 29 days annual leave plus public holidays
- 7% employer contribution pension scheme
- Cycle to work scheme
- Medicash health plan
- Eligible for blue light card
- A values-driven culture and the opportunity to make a meaningful difference
A full job description is available on request.
As a Silver accredited Armed Forces Covenant signatory, we are committed to supporting the Armed Forces community and recognising the value that serving personnel, reservists, veterans, and military families bring to our organisation. We welcome applications from all members of the Armed Forces community and are committed to ensuring fair treatment throughout the recruitment process.
We are proud to be a Disability Confident Committed Employer.
If you would like to find out more about working for The Royal Naval Benevolent Trust please contact us at careers@rnbt.org.uk or visit www.rnbt.org.uk
CLOSING DATE FOR APPLICATIONS: Midday on Friday 13 March 2026
To apply, visit RNBT.org.uk
