***THIS JOB VACANCY HAS NOW CLOSED***
Alabaré are a charity supporting vulnerable, homeless and marginalised people. We help them transform their lives, providing accommodation and helping them gain the skills, confidence and opportunities to live fulfilled lives.
Alabaré are looking for a full time Senior Service Manager for our Homeless service. The post is Monday to Friday, with some flexibility if the need arises.
Do you have the following – a good sense of humour? Are you resilient; motivated; enthusiastic with good organisational skills and an effective communicator along with good IT skills and proven ability to provide clear leadership and management to a team; good interpersonal skills and the ability to work with a challenging client group with complex needs. Then we want to hear from you!
Alabaré are committed to ensuring the wellbeing and safety of all our service users, this includes developing, implementing and maintaining effective recruitment policies and procedures to promote the safeguarding of children, young people and vulnerable adults. Before commencing employment, the HR Department undertakes pre-employment checks on all applicants who have been offered a job with the Charity. These checks include an Enhanced DBS, which will be renewed every 3 years, the right to live and work in the UK, as well as two satisfactory references.
All staff will be required to complete training on Safeguarding Adults and Young People within their first week of employment.
Remember, reporting bad practice is good practice
Benefits for a Senior Service Manager choosing to work with Alabaré include;
- Full time annual salary £36,192.00 rising to £38,746.50 after a probation period.
- Contracted to work 37.5 hours per week.
- Monday to Friday, but to include some flexibility if the need arises.
- Double time on nominated Bank Holidays.
- Excellent accredited training.
- Pension.
- Paid travel time during the working day.
- Generous annual leave allowance.
- Flexible working (where possible).
- Refer a friend scheme.
- Sickness allowance.
In return for this, we are looking for someone who has;
- Ability to build sound and productive working relationships with colleagues, partners and staff groups in a credible way.
- Excellent communication, negotiation, consultation and influencing skills tailored to meet the needs of a wide range of audiences and stakeholders.
- Commitment to equality and diversity, identifying service strategies to deliver equitable and fair services for users and employees, challenging discriminatory practices and actively managing and promoting diversity.
- Educated to A level standard or equivalent.
- Demonstrable experience within a Supported Housing environment and proven track record in the delivery of operational housing services.
- Demonstrable experience of managing staff and to set/monitor measurable performance objectives.
- Experience of developing and sustaining productive inter-agency working for the benefit of our clients.
- Knowledge of current supported housing issues and legislation.
- Proficiency in recording financial and management information.
- Demonstrable ability of change management.
- Ability to demonstrate the excellent attention to detail required in the post particularly of Health and Safety and maintenance management.
- Demonstrate an understanding of engaging and working with vulnerable people who may have a wide range of complex issues.
- You will need to be IT literate with excellent verbal and written skills.
- Full driving licence and access to a road worthy vehicle and business insurance.
What would I be doing as a Senior Service Manager at Alabaré?
- To coordinate, oversee and maximise the occupancy of the service and the collection of Housing Benefit and accommodation charges.
- Develop and maintain a housing related support service for up to 62 service users, based on the identified needs and individual aspirations of the service users.
- To keep abreast of relevant legislation in relation to homelessness, housing, and the Equalities Act.
- To ensure management of referrals is fast and transparent, in line with our processes. To maintain a waiting list which will reduce the void times.
- Leading, managing, and motivating a team to provide 24/7 support.
- Aligning your team with the current version of the charity and our values.
- To ensure that the service accommodates SWEP in the winter months and the sit up service throughout the year.
- Ensure the service remains safe for all residents, staff and visitors and adheres to our Health and Safety processes and procedures.
- Responsibility for Health and Safety requirements in the service, maintaining audits and risk assessments.
- To have overall responsibility of the cleanliness of the service and the tidiness of the grounds.
- Assume personal responsibility for income and expenditure for your service.
- Work with the Operational Manager and Financial Department towards meeting the annual budget expectations.
- Manage a team of staff to include responsibility for recruitment, induction, appraisal, supervision, training and development. To ensure that staff comply with all statutory and training requirements.
- To manage performance of individuals and the team as a whole in line with agreed performance measures and targets. Deal with issues of poor performance and conduct.
- Implementing and overseeing a robust rota, which meets the needs of the service.
- Empowering your team to use a strengths based and trauma informed approach when engaging with and supported service users.
- Lead the staff team to provide expert support for people who have a recent history of rough sleeping, lead complex lives, and may have experienced or still be experiencing, trauma, mental ill health, substance miss-use, domestic abuse and be involved with the criminal justice system.
- Build effective and motivated staff and volunteer teams, promoting a culture of continuous improvement
- Ensure that support is delivered in accordance with the Local Authority contract and that the service meets the Quality Assurance requirements.
- To ensure the service is run in accordance with all relevant legislative requirements and policies.
- To promote the service in the locality and look for ways to enhance the service.
- The manager will be expected to take part in an On-call rota providing out of hours support to service users. Additional payments are made for being on-call
Other:-
- To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions.
- We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role.
Alabaré are committed to ensuring the wellbeing and safety of all our service users, this includes developing, implementing and maintaining effective recruitment policies and procedures to promote the safeguarding of children, young people and vulnerable adults. Before commencing employment, the HR Department undertakes pre-employment checks on all applicants who have been offered a job with the Charity. These checks include an Enhanced DBS, which will be renewed every 3 years, the right to live and work in the UK, as well as two satisfactory references.
Closing date for applications – 15 January 2024
Interview Date – to be confirmed
This is an excellent opportunity to begin your Alabaré career pathway.
Please visit our website for more information on our benefits and to download an application form. www.alabare.co.uk/about/jobs
Previous applicants need not apply
Please note, as we expect to receive a high volume of applications for this vacancy, you are advised to submit your fully completed application at the earliest opportunity, as the closing date may be brought forward.
