Army Families Federation – Enquiries Team Assistant


Would you like to be part of a friendly and supportive team that works to support Army families? Why not apply to become the next member of our Enquiries Team? As a team of three you will be the first point of contact for the Army families we support, offering immediate advice and signposting to the appropriate sources of information. If you have an understanding and knowledge of Army life and the challenges families face, with good listening and interpersonal skills and the ability to work as part of a remote team, then AFF needs you!

About the role

You’ll be the first point of contact for Army families seeking advice and support on issues that affect them as a result of having a soldier in their family. You will provide immediate advice and/or signposting to help them access the appropriate support, as well as work alongside our friendly specialist policy and regional staff when required. As we increase our virtual presence you will also be responsible for elements of AFF’s social media engagement, primarily through Army families’ Facebook groups.

AFF employs an Enquiries Team to cover operating hours to respond quickly to Army families. Your core hours will be 15 hours per week: Tues–Thurs, 5 hours per day; it is essential you can work flexibly between 8.30am-5pm. You will also be required to work additional hours to cover absence and leave periods.

This is a home-based role (UK only). Unfortunately, due to the difficulties obtaining employer’s liability insurance overseas, it is not possible to offer this role to a candidate based outside the UK.

This post is a fixed-term, one-year contract with a possibility of extension.

What we are looking for

You’ll have an understanding and current knowledge of Army life and its impact on families, with the ability to work effectively within your small team, but also across the organisation; developing relationships that support your role and others internally. You will have the enthusiasm and motivation to achieve results for Army families.

You’ll be confident helping family members with their enquiries, with first-rate listening skills and the ability to provide clear information and advice on complex issues.

You will be skilled in prioritising your workload and using your time effectively to be able to manage multiple enquiries or areas of work. Given this is a home-based role, you will be self-motivated and able to use your initiative to undertake work. You will be an effective team player.

A full list of the skills and experience we are looking for can be found in the Job Description.

AFF encourages applications from all sections of the community.

For further information

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Any enquiries about the vacancy can be directed to

Closing, interview and start dates

We will be considering applications on a rolling basis, as they are submitted, which may mean that we identify suitable candidates for interview before the closing date.

The final closing date for applications will be midnight on 15 April 2024, but we reserve the right to bring this date forward without notice if we make an early appointment into the role. To ensure you are considered, please submit your application at the earliest opportunity.

We will contact shortlisted candidates for interview as they are identified, and interviews are likely to take place at any time after this job advert goes live. Interviews will take place via Microsoft Teams.

The start date for this post is May 2024.

Due to the significant number of applications received for posts, we will only be able to provide feedback for those candidates who are invited to interview.

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