Army Families Federation – Housing Assistant


Our aim at AFF is to give Army families a voice. We listen to what they have to say and provide information and guidance that supports all aspects of family life – both in the UK and overseas. And, as an independent charity, we work hard to make sure that the voice of Army families is heard by policy makers and service providers. If you have a keen interest in the quality of life of Army families and are looking for a flexible role, we would love to receive your application.

About the role

Supporting the Housing Specialist, the Housing Assistant will play a critical part in helping families with their enquiries on Army families’ housing issues and ensuring the Specialist has the evidence to raise emerging issues with policy makers.

The role will be the first point of contact for Army families with queries relating to housing, referring enquirers to appropriate sources of help and information, or to the Specialist for more complex enquiries.

They will collate information and evidence from our database and use these to identify emerging issues to the Specialist.

They will ensure that families have up-to-date information on the housing pages of our website.

The post is part-time (25 hours a week, working five days a week).  This is a home-based role, within the UK.  All staff are required to attend staff training, usually held in the South East twice a year, involving overnight stays and travel.  The annual salary will be £15,000.

Unfortunately, as a small independent charity, the additional cost of employing someone outside the UK, and particularly obtaining employer’s liability insurance, mean that it is not possible to offer this role to a non-UK based candidate.

What we are looking for

The successful candidate will have an understanding of the impact of Service life on Army families and a keen interest in the welfare and quality of life of Army families.

They will be confident helping families with their enquiries, with first-rate listening skills and the ability to provide clear information and advice.  They will be skilled in prioritising their workload and using their time effectively to be able to manage multiple enquiries or areas of work.  Given this is a home-based role, they will be self-motivated and able to use their initiative to undertake work.

We would welcome candidates who have knowledge and understanding of Army housing issues that affect families and who are effective team players.

A full list of the skills and experience we are looking for can be found in the Job Description.

AFF encourages applications from all sections of the community.

For further information

Please download the following:

Any enquiries about the vacancy can be directed to Tracy Connolly (HR Administrator) via email

Closing, interview and start dates

  • Applications should be submitted by midnight on Tuesday 25 January.
  • Shortlisted candidates will be notified by close of play on Thursday 27 January.
  • Interviews will take place on Tuesday 1 February via Microsoft Teams.
  • The start date for this post is as soon as possible.
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