Army Families Federation – Money & Allowances Assistant


Would you like to be part of a friendly and supportive team that works to support Army families? Why not apply to become the next member of our Money & Allowances team?

As part of a small team, you will provide advice to Army family members on money and allowances issues. If you have an understanding and knowledge of Army life and the challenges families face, with good listening and interpersonal skills and the ability to work as part of a remote team, then AFF needs you!

You’ll be the first point of contact for Army family members seeking advice on money and allowances issues. You will provide support and advice to them, helping them to access appropriate support from our Specialists.

You will support Army family members in accessing relevant information by ensuring that the information on the money and allowances pages of our website is kept up-to-date and liaising with the Communications team to make any changes.

You will also play a critical part in ensuring the Specialist has the evidence to raise emerging issues with policy makers.

The post is 20 hours per week and a home-based role (UK only). Unfortunately, due to the difficulties obtaining employer’s liability insurance overseas, it is not possible to offer this role to a candidate based outside the UK. The annual salary will be £12,300.

This post is a fixed-term two-year contract due to the role being funded by a specific grant from an external funder to support our money and allowances work over the next few years. There is no guarantee that the post will continue beyond September 2025.

You’ll have an understanding of the impact of Service life on Army families and a keen interest in the welfare and quality of life of Army families, particularly when related to money and allowances issues. This could be in relation to military allowances, benefits, or issues accessing financial products.

You’ll be confident helping family members with their enquiries, with first-rate listening skills and the ability to provide clear information and advice. You will be able to translate complex, and sometimes technical, information and policy into easily understood guidance for families.

You will be skilled in prioritising your workload and using your time effectively to be able to manage multiple enquiries or areas of work. Given this is a home-based role, you will be self-motivated and able to use your initiative to undertake work. You will be an effective team player.

Ideally, you will have previous experience and knowledge of the money issues that affect Army families, including knowledge of Army and MOD allowances.

A full list of the skills and experience we are looking for can be found in the Job Description.

AFF encourages applications from all sections of the community.

Closing, interview, and start dates:

  • Applications should be submitted by midnight on Monday 17 July.
  • Shortlisted candidates will be notified by close of play on Friday 21 July. They will be asked to complete a short task to be submitted by Tuesday 25 July.
  • Interviews will take place on Thursday 27 July via Microsoft Teams.
  • The start date for this post is September 2023.

Due to the significant number of applications received for posts, we will only be able to provide feedback for those candidates who are invited to interview.

Find out more and apply here.

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