Our aim at AFF is to give Army families a voice. We listen to what they have to say and provide information and guidance that supports all aspects of family life –both in the UK and overseas. And, as an independent charity, we work hard to make sure that the voice of Army families is heard by policy makers and service providers. If you have a keen interest in the quality of life of Army families and are looking for a flexible role, we would love to receive your application.
About the role
Supporting the Overseas Manager, the Overseas Assistant will play a critical part in helping families based in overseas locations where there is no permanent AFF presence.
The role will be the first point of contact for Army families from these locations, assisting them with their enquiries, referring them to sources of help and information, working with the AFF Specialists on more complex enquiries.
The role will identify key Army families’ issues and liaise with the chain of command overseas to build relationships to raise and address these issues.
They will be responsible for the day-to-day monitoring of the AFF overseas social media pages and will lead on ensuring that families can access up-to-date information via the overseas location information on the AFF website.
They will collate information and evidence from our database and use these to identify emerging issues to the Overseas Manager.
Where appropriate, they will also deputise for the Overseas Manager.
The post is part-time (20 hours a week) and is a 12-month fixed term contract. This is a home-based role (UK only). All staff are required to attend staff training, usually held in the South East twice a year, involving overnight stays and travel. The annual salary will be £12,126.
Unfortunately, as a small independent charity, the additional cost of employing someone outside the UK, and particularly obtaining employer’s liability insurance, mean that it is not possible to offer this role to a non-UK based candidate.
What we are looking for
The successful candidate will have an understanding of the impact of Service life on Army families and a keen interest in the welfare and quality of life of Army families, particularly those families based overseas.
They will be confident helping families with their enquiries, with first-rate listening skills and the ability to provide clear information and advice. They will be skilled in prioritising their workload and using their time effectively to be able to manage multiple enquiries or areas of work. Given this is a home-based role, they will be self-motivated and able to use their initiative to undertake work.
They will be effective at building relationships and confident in liaising with the chain of command to raise and address families’ issues.
The candidate will be an effective team player but also confident deputising as the Overseas Manager.
A full list of the skills and experience we are looking for can be found in the Job Description.
AFF encourages applications from all sections of the community.
For further information
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Any enquiries about the vacancy can be directed to Tracy Connolly (HR Administrator) via email email@example.com
Closing, interview and start dates
- Applications should be submitted by midnight on Sunday 23 January.
- Shortlisted candidates will be notified by close of play on Tuesday 25 January.
- Interviews will take place on Monday 31 January via Microsoft Teams.
- The start date for this post is as soon as possible.